Hybrid Manager, Event Ops & Tech Process Optimization

Grainger; Lake Forest (IL); Hybrid; USD 95,000 - 158,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO and holidays

401(k) with company match

Tuition reimbursement

Employee discounts

Paid parental leave

Job summary

Grainger is seeking a Manager, Process Optimization (Event Operations & Technology) in Lake Forest for a hybrid role onsite 3 days a week with remote options for out-of-state members. You will own event processes and platforms, drive governance and continuous improvement, and lead a team to optimize operations and reporting.

A strong background in data analytics and cross-functional collaboration is required.

Qualifications

• Bachelor's degree required or equivalent.
• 5+ years in process optimization or operations.
• Experience leading and developing teams.

Responsibilities

• Own assigned event processes and platforms, oversee configuration, data management, security, and access with tech teams.
• Establish governance, workflows, playbooks, training resources, and user docs for adoption and compliance.
• Drive improvement through performance analysis, automation, and enhanced event planning tools.
• Define data, integration, reporting requirements with Analytics/Tech teams and assess business impact.
• Develop dashboards and reports using KPIs and ROI to inform leadership decisions.
• Lead and develop the Event Operations & Technology team and manage workloads.
• Maintain centralized repository of event processes, templates, and tools.
• Provide oversight for event workstreams including registration, housing, websites, and vendor management.

Skills

Process optimization

Team leadership

Data analysis

Cross-functional coordination

Performance analytics

Continuous improvement

Education

Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, Marketing or related field

Tools

Event management platforms

Job description

Grainger is seeking a Manager, Process Optimization (Event Operations & Technology) in Lake Forest for a hybrid role onsite 3 days a week with remote options for out-of-state members. You will own event processes and platforms, drive governance and continuous improvement, and lead a team to optimize operations and reporting.

A strong background in data analytics and cross-functional collaboration is required.