Hybrid Logistics Data & Insights Analyst

ClearCaptions, LLC; Antioch (TN); Hybrid; USD 67,000 - 84,000; Full time

Job summary

ClearCaptions, a leader in captioning services in Antioch, TN, seeks a Supply Chain Business Analyst to deliver data-driven insights and dashboards across logistics, repairs, and supplier performance. You will partner with cross-functional teams to define KPIs, ensure data quality, and drive continuous improvement initiatives.

Responsibilities include creating executive reports, monitoring RMA performance, and supporting NetSuite projects to enhance operational efficiency and cost effectiveness.

Qualifications

• Bachelor’s degree in supply chain, business analytics, data analytics, operations management, statistics, or related field.
• A minimum of three (3) years of experience in supply chain, logistics, operations, or business data analytics.
• Minimum of three (3) years of experience with NetSuite ERP, Warehouse Management Systems (WMS) and SQL queries.
• Advanced proficiency in Microsoft Excel, including PivotTables, v-lookup, Power Query, complex formulas, and data analysis techniques.
• Experience writing SQL queries to extract, transform, and analyze large datasets.
• Proficiency with business intelligence and data visualization tools such as Power BI, Tableau, or similar platforms.
• Experience developing automated dashboards, scorecards, and recurring executive reporting.
• Strong understanding of supply chain KPIs, logistics operations, inventory management, transportation, and service performance metrics.

Responsibilities

• Creates executive-level reports and visualizations using Power BI, Tableau, Excel, or SQL to support supply chain decision-making.
• Develops and maintains data governance standards, KPI definitions, and reporting documentation to ensure consistency, accuracy, and reliability of supply chain data across systems and stakeholders.
• Monitors end-to-end RMA performance including return rates, device failure rates, turnaround times, repair cycle times, and disposition outcomes.
• Develops metrics to track repair costs, replacement rates, and return reasons across products and suppliers.
• Supports NetSuite projects and enhancements by gathering business requirements, documenting workflows, coordinating user acceptance testing (UAT), and helping drive process improvements that increase operational efficiency and data accuracy.
• Analyzes freight spend, carrier performance, and shipping trends to identify cost-saving opportunities and process improvements.
• Monitors service level metrics including on-time delivery, device returns, SLA compliance, and order fulfillment accuracy.
• Performs variance analysis against budget, forecast, and historical performance to identify operational risks and cost drivers.
• Develops, maintains, and automates dashboards and KPI reporting for transportation, warehousing, and overall logistics costs.
• Analyzes failure trends and root causes from returned products to support corrective and preventive actions.
• Supports new product launches to ensure that supplier quality meets the required standard.
• Facilitates root cause analysis and assists with the corrective action of supplier quality issues.
• Reports on KPIs to adhere to process and prevent occurrence of any non-conformity relating to product, process, or system.
• Develops and maintains strong relationships with internal and external stakeholders to ensure optimal performance between ClearCaptions and its suppliers.
• Writes reports to present to management and stakeholders on the current state of supply chain costs.
• Translates business requirements into functional requirements and analytical solutions by partnering with Supply Chain, Operations, Finance, Customer Experience, and IT teams.
• Performs additional duties as assigned.

Skills

SQL queries

Power BI

Tableau

Excel

Data analytics

Dashboard development

Communication

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree in supply chain, business analytics, or related field

Tools

NetSuite ERP

WMS (Warehouse Management Systems)

Job description

ClearCaptions, a leader in captioning services in Antioch, TN, seeks a Supply Chain Business Analyst to deliver data-driven insights and dashboards across logistics, repairs, and supplier performance. You will partner with cross-functional teams to define KPIs, ensure data quality, and drive continuous improvement initiatives.

Responsibilities include creating executive reports, monitoring RMA performance, and supporting NetSuite projects to enhance operational efficiency and cost effectiveness.