Hybrid Loan Analyst — Processing & Customer Care

Figure; United States; Hybrid; USD 51,000 - 76,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Commuter benefits

Paid time off

Paid family leave

Education reimbursement

Job summary

Figure Technology Solutions, Inc. is seeking a Loan Analyst to join the Operations team. You will process loans, gather documents, and interact with borrowers and brokers to ensure a smooth mortgage process. You will work cross-functionally to provide excellent customer service and guide customers through underwriting readiness.

The role emphasizes attention to policy alignment, proactive communication, and meeting quotas while delivering high-quality loan outcomes in a dynamic environment.

Qualifications

• Associate’s or Bachelor’s degree in business or related field (preferred).
• 1–2 years as Loan Analyst or Processor, or 2–3 years in mortgage lending.
• Strong computer skills with Microsoft Word, Excel, and Google Suite.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• Analyze loan applications and collect essential documents.
• Reach out to customers and third parties via phone, email, and text for required documents.
• Serve as primary contact for customers through processing and underwriting.
• Review documents against credit policy to prep for underwriting.
• Meet daily and monthly quotas for new application reviews.

Skills

Customer service

Cross-functional collaboration

Critical thinking

Mortgage lending knowledge

Communication

Analytical mindset

Problem solving

Adaptability

Education

Associate’s or Bachelor’s degree in business or related field

Tools

Microsoft Word

Excel

Google Suite

Job description

Figure Technology Solutions, Inc. is seeking a Loan Analyst to join the Operations team. You will process loans, gather documents, and interact with borrowers and brokers to ensure a smooth mortgage process. You will work cross-functionally to provide excellent customer service and guide customers through underwriting readiness.

The role emphasizes attention to policy alignment, proactive communication, and meeting quotas while delivering high-quality loan outcomes in a dynamic environment.