Loan Analyst

Figure; United States; Hybrid; USD 51,000 - 76,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Commuter benefits

Paid time off

Paid family leave

Education reimbursement

Job summary

Figure Technology Solutions, Inc. is seeking a Loan Analyst to join the Operations team. You will process loans, gather documents, and interact with borrowers and brokers to ensure a smooth mortgage process. You will work cross-functionally to provide excellent customer service and guide customers through underwriting readiness.

The role emphasizes attention to policy alignment, proactive communication, and meeting quotas while delivering high-quality loan outcomes in a dynamic environment.

Qualifications

• Associate’s or Bachelor’s degree in business or related field (preferred).
• 1–2 years as Loan Analyst or Processor, or 2–3 years in mortgage lending.
• Strong computer skills with Microsoft Word, Excel, and Google Suite.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• Analyze loan applications and collect essential documents.
• Reach out to customers and third parties via phone, email, and text for required documents.
• Serve as primary contact for customers through processing and underwriting.
• Review documents against credit policy to prep for underwriting.
• Meet daily and monthly quotas for new application reviews.

Skills

Customer service

Cross-functional collaboration

Critical thinking

Mortgage lending knowledge

Communication

Analytical mindset

Problem solving

Adaptability

Education

Associate’s or Bachelor’s degree in business or related field

Tools

Microsoft Word

Excel

Google Suite

Job description

About Figure

Figure Technology Solutions, Inc. (Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure’s on-chain lend-borrow marketplace. Figure’s ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS, a yield-bearing stablecoin registered with the SEC as a security under the Securities Act of 1933.

Figure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings ratings from S&P and Moody’s on multiple loan securitizations, the first of its kind for blockchain finance.

We’re proud to be recognized as one of Forbes’ Top 50 Fintech Companies and CNBC’s World’s Top Fintech Companies .

About the Role

We’re looking for a Loan Analyst to join our growing team! As Loan Analyst, you’ll be an integral part of the Operations team, processing loans and getting them ready for an underwriting decision. You’ll work with third parties, borrowers, and mortgage brokers to create a smooth, simple loan process. Your primary focus is delivering exceptional customer service, addressing client concerns, and guiding customers through the mortgage process with professionalism and expertise. You’ll work cross-functionally, use critical thinking to work through customer challenges, and help shape a positive loan experience for every stakeholder.

What You’ll Do

• Analyze loan applications, collect essential documents, and obtain third-party reports
• Reach out to customers and third parties by phone, email, and text to obtain documents or essential information, provide proactive status updates, and answer customers’ questions about required documents within the expected timeframe
• Serve as the primary point of contact for customers throughout the processing and underwriting stages, providing personalized assistance and support
• Review and analyze documents against our credit policy to get the loan ready for an underwriting decision
• Meet and exceed your daily and monthly quotas for new application reviews while upholding our high quality standards
• Identify potential roadblocks or credit policy alignment issues and work with sales and other operations teams to determine the best approach
• Work closely with your cross-functional team to meet and exceed weekly and monthly processing and funding goals
• Contribute to cross-functional projects or assigned initiatives as needed, such as testing new systems, procedures, or credit policies, acting as a power user, training or mentoring new hires, and data and reporting
• Attend team meetings and regularly give feedback

What We Look For

• Associate’s or Bachelor’s degree, or equivalent experience, in business or a departmentally related field (preferred)
• 1-2 years of successful professional experience as a Loan Analyst or Processor, or 2-3 years of successful professional experience in the mortgage lending industry
• Track record as a self-starter with a strong desire to learn and grow your capacity
• Strong computer skills, including experience with Microsoft Word, Excel, and Google Suite
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Look for ways to apply technology to solve business problems
• Outstanding verbal and written skills that let you provide an excellent customer experience to borrowers and business partners
• Openness to giving and receiving feedback, comfort speaking up and asking questions, and ability to follow a proven process
• Adhere to all company security policies and data handling procedures.
• Complete mandatory security awareness training within required timeframes.
• Promptly report any suspected security incidents or suspicious activity to the Security team.
• Flexibility to work in a dynamic environment of rapid change

Salary

• Base Compensation Range: $50,600 - $75,800/yr

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

Benefits

• Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
• Employer-paid life and disability insurance
• 11 observed holidays and PTO plan
• Up to 12 weeks of paid family leave
• Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information.By submitting your application, you are agreeing andacknowledgingthat you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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