Hybrid Lean Six Sigma Manager — Customer Experience Lead

Goldman Sachs; Florence (KY); Hybrid; USD 96,000 - 136,000; Full time

Job summary

Goldman Sachs in Florence, KY is seeking a Lean Six Sigma Manager for a hybrid role. You will own critical projects, drive data‑driven decisions, and safeguard the customer experience as you tie efforts to key metrics.

This position offers a strong starting salary of $96,000–$136,000, plus mentorship and a clear path from manager to lead, with proactive ownership and cross‑team collaboration.

Qualifications

• The empathy required to deliver candid feedback.
• Reliability to enable a manager to operate without constant check-ins.
• Proven follow-through measured by delivered results.
• Comfort navigating ambiguity with incomplete briefs.
• Safety-first problem solving with sound judgment.

Responsibilities

• Keep KY reporting accurate enough to bet decisions on
• Tie general effort back to a number Goldman Sachs cares about
• Run point on general incidents until they're truly resolved
• Spot where Relationship Building breaks before it shows up in a dashboard
• Partner sideways with teams who rarely sit in the same room
• Guard the Goldman Sachs customer experience through every Team Leadership change
• Absorb context quickly and start contributing sooner
• Handle confidential information with discretion and sound judgment

Job description

Goldman Sachs in Florence, KY is seeking a Lean Six Sigma Manager for a hybrid role. You will own critical projects, drive data‑driven decisions, and safeguard the customer experience as you tie efforts to key metrics.

This position offers a strong starting salary of $96,000–$136,000, plus mentorship and a clear path from manager to lead, with proactive ownership and cross‑team collaboration.