Hybrid Lead Qualification & Appointment Specialist

Nobel Biocare; Madison (WI); Hybrid; USD 52,000 - 62,000; Full time

Job summary

Nobel Biocare in Madison, WI is seeking a Customer Engagement Representative to qualify warm leads, book appointments for outside sales, and support a high-performing team in a hybrid on-site role. This position emphasizes strong phone communication, time management, and customer service to ensure smooth handoffs from Marketing to Sales.

As part of a collaborative environment, you will use our CRM system, participate in daily KPI reviews, and work with Marketing, Sales, R&D, and Regulatory

Qualifications

• Must qualify inbound marketing leads and schedule sales appointments.
• Strong time management, customer service, and organizational skills.
• Excellent phone communication and ability to work with CRM systems.

Responsibilities

• Qualifies inbound marketing leads and schedules sales appointments.
• Maintains CRM and follows standard work.
• Supports field sales with seamless lead handoffs.
• Consistently meets daily, monthly, quarterly appointment targets.
• Collaborates with Marketing, Sales, R&D, and Regulatory Affairs as needed.
• Participates in daily management and KPI reviews.
• Attends trainings and adheres to quality and safety policies.

Skills

Time management

Customer service

Organization skills

Phone communication

CRM experience

Tools

CRM software

Job description

Nobel Biocare in Madison, WI is seeking a Customer Engagement Representative to qualify warm leads, book appointments for outside sales, and support a high-performing team in a hybrid on-site role. This position emphasizes strong phone communication, time management, and customer service to ensure smooth handoffs from Marketing to Sales.

As part of a collaborative environment, you will use our CRM system, participate in daily KPI reviews, and work with Marketing, Sales, R&D, and Regulatory