Hybrid IT Support Specialist: Windows Server & Security

Dynamo Technologies LLC; Vienna (VA); Hybrid; USD 62,000 - 82,000; Full time

Job summary

Dynamo Technologies LLC in Vienna, VA is seeking an IT Support Specialist to deliver Enterprise Windows Server support for the EWASS program. You will install, configure, troubleshoot, and maintain hardware and software while ensuring DoD cybersecurity compliance.

This hybrid role requires handling incidents, ServiceNow tickets, Active Directory administration, backups, and routine maintenance. Remote four days per week with one day on-site at a DLA Hub location.

Qualifications

• Six years of progressive experience in information processing.
• Experience installing and supporting hardware and software in enterprise IT environments.
• Knowledge of DoD cybersecurity policies and practices.

Responsibilities

• Provide technical support for IT hardware, software, and Windows Server environments.
• Troubleshoot, diagnose, and resolve customer-reported issues and service requests.
• Monitor incidents and changes via ServiceNow with adherence to SLAs.
• Support Active Directory administration, group policies, file permissions, and network services.
• Assist with cybersecurity compliance activities and system hardening.

Skills

Windows Server

Active Directory

Incident management

ServiceNow

Networking basics

Communication skills

Documentation

Independent work

Customer service

DoD compliance

Tools

Group Policy

ServiceNow

Backup tools

VPN / Remote access

Job description

Dynamo Technologies LLC in Vienna, VA is seeking an IT Support Specialist to deliver Enterprise Windows Server support for the EWASS program. You will install, configure, troubleshoot, and maintain hardware and software while ensuring DoD cybersecurity compliance.

This hybrid role requires handling incidents, ServiceNow tickets, Active Directory administration, backups, and routine maintenance. Remote four days per week with one day on-site at a DLA Hub location.