Hybrid IT Support Specialist - 1st Tier, Process-Driven

Ecentria Group; Aurora (IL); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan participation

Company-paid short and long-term disability insurance

Company-paid life insurance

Company-paid holidays

Employee Assistance Program

Paid parental bonding leave

Job summary

Ecentria Group is seeking a 1st Tier IT Support Specialist to work in a hybrid role in Aurora, IL. The position requires collaboration with support engineers and internal customers to ensure smooth IT support. Key responsibilities include responding to requests, troubleshooting issues, and developing self-service processes.

Ideal candidates will have a Bachelor's in CIS/CS, 2+ years of customer support experience, and 4+ years in Windows and Microsoft Office. Ecentria offers a salary range of $45,000 – $50,000 along with generous benefits including medical, dental, and 401k participation.

Qualifications

• 2+ years working with customer support teams to resolve customer issues.
• 4+ years Windows and Microsoft Office experience.
• Good written and verbal communication skills.

Responsibilities

• Monitor ticket tracking system and respond to incoming requests.
• Serve as point of contact for reported incidents.
• Create positive relationships with internal customers.

Skills

Customer support experience

Organizational skills

Technical skills mastery

Communication skills

Education

Bachelor's degree in CIS/CS

Tools

Windows

Microsoft Office

Job description

Ecentria Group is seeking a 1st Tier IT Support Specialist to work in a hybrid role in Aurora, IL. The position requires collaboration with support engineers and internal customers to ensure smooth IT support. Key responsibilities include responding to requests, troubleshooting issues, and developing self-service processes.

Ideal candidates will have a Bachelor's in CIS/CS, 2+ years of customer support experience, and 4+ years in Windows and Microsoft Office. Ecentria offers a salary range of $45,000 – $50,000 along with generous benefits including medical, dental, and 401k participation.