Hybrid IT Service Desk Specialist – Growth & Benefits

Cyber Advisors; United States; Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

8 Paid Vacation Days / PTO

Health and Dental Insurance for CA (em

Career advancement

401k with employer matching

Paid time off for continuing education

Disability and Life Insurance

Job summary

Cyber Advisors is seeking a Service Desk Specialist to join our team in a hybrid US role. You will handle end-user issues across desktops, accounts, and networks, using ticketing tools and diagnostic utilities. You will help document, prioritize, and resolve requests while ensuring quality customer service.

You will support multiple shifts and work with a dynamic customer base, contributing to growth and learning in a balanced environment that values work-life harmony.

Qualifications

• Degree in computer science or equivalent work experience.
• Possess Microsoft Support or other relevant industry-standard certifications (preferred).
• Significant experience with desktop operating systems in a domain environment (Windows required; MacOS preferred).
• Experience managing/troubleshooting Windows Server environment including Active Directory, file sharing and permissions, and basic Group Policy.
• Experience managing/troubleshooting Office 365 accounts.

Responsibilities

• Field incoming help requests from end users via phone, email, and chat in a professional manner.
• Prioritize and work tickets, escalating as needed while following contractual guidelines.
• Respond to network and server alerts following documented processes.
• Document end user information and problem-solving steps to final resolution.
• Record time spent on tasks in the designated platform for reporting.
• Apply diagnostic utilities to aid in troubleshooting.
• Create and maintain up-to-date documentation of client systems.
• Provide basic network support for client systems.
• Test fixes to ensure resolution and analyze trends to prevent issues.

Skills

Diagnostic utilities

Research ability

Communication skills

Interpersonal skills

Attention to detail

Analytical/problem solving

Prioritization under pressure

Customer service orientation

Team collaboration

Learning quickly

Education

Degree in computer science or equivalent

Microsoft Support certs (preferred)

Tools

Windows Server (Active Directory)

Office 365

Group Policy

Job description

Cyber Advisors is seeking a Service Desk Specialist to join our team in a hybrid US role. You will handle end-user issues across desktops, accounts, and networks, using ticketing tools and diagnostic utilities. You will help document, prioritize, and resolve requests while ensuring quality customer service.

You will support multiple shifts and work with a dynamic customer base, contributing to growth and learning in a balanced environment that values work-life harmony.