Hybrid IT Infrastructure & Operations Lead

Socket.dev; Niwot (CO); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Performance bonus eligible

Health coverage

401(k)

Job summary

Particle Measuring Systems in Niwot, Colorado, is seeking an experienced IT Infrastructure & Operations Manager to lead a newly insourced team and build a reliable, secure, service-oriented IT function. The role combines hands-on leadership with strategic planning to support PMS’s global operations and customers.

The candidate will drive governance, incident management, and proactive service improvements to enhance reliability, cost efficiency, and user experience across networks, servers,

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 8+ years of progressive IT Infrastructure, operations, service desk, or enterprise technology experience including 3+ years leading technical teams or managing infrastructure/operations services.
• Experience with Microsoft 365, Azure, Entra ID/Active Directory, endpoint management, identity/access management, and collaboration platforms.
• Demonstrated experience leading or transforming an internal infrastructure, operations, service desk, or end-user support team, including hiring, coaching, performance management, and capability development.
• Strong understanding of information security frameworks, standards, and best practices (e.g., ISO 27001, NIST, CIS).
• Demonstrated knowledge of financial management and budgeting principles.
• Knowledge of ITIL or other IT service management frameworks
• Experience establishing operational KPIs, service level expectations, governance routines, and continuous improvement practices for internal IT services.

Responsibilities

• Lead the newly insourced Infrastructure and Operations team, setting direction, building internal capabilities, developing talent, and establishing a culture of ownership, accountability, service excellence, and continuous improvement.
• Partner with IT leadership and business stakeholders to align infrastructure priorities with business growth, operational resilience, Cybersecurity, compliance, and global support needs.
• Analyze the current technical environment and develop a practical infrastructure roadmap that improves reliability, scalability, security, user experience, and cost effectiveness across PMS’s global operations.
• Provide regular updates, reports, and presentations on infrastructure priorities, operational performance, risks, and improvement plans.
• Develop measurable team objectives and operational KPIs, including service levels, incident response, problem resolution, change success, asset lifecycle, customer satisfaction, and continuous improvement outcomes.

Skills

Leadership

Strategic planning

Cross-functional collaboration

Incident management

Service improvement

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Microsoft 365

Azure

Entra ID/Active Directory

Endpoint management

Identity/access management

Collaboration platforms

Job description

Particle Measuring Systems in Niwot, Colorado, is seeking an experienced IT Infrastructure & Operations Manager to lead a newly insourced team and build a reliable, secure, service-oriented IT function. The role combines hands-on leadership with strategic planning to support PMS’s global operations and customers.

The candidate will drive governance, incident management, and proactive service improvements to enhance reliability, cost efficiency, and user experience across networks, servers,