Head of IT Infrastructure & Operations

Particle Measuring Systems; Niwot (CO); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Vacation/leave

Tuition reimbursement

Employee recognition

Employee assistance

Job summary

Particle Measuring Systems is seeking an IT Infrastructure & Operations Manager to lead a newly insourced team and build a resilient, security‑minded global infrastructure. You will drive reliability, capacity planning, and proactive support across networks, servers, and endpoints while aligning IT with business goals.

In this hands‑on leadership role, you will mentor staff, establish KPIs, manage vendor relationships, and collaborate with Cybersecurity, Compliance, and global stakeholders to

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 8+ years of progressive IT Infrastructure, operations, service desk, or enterprise technology experience including 3+ years leading technical teams or managing infrastructure/operations services.
• Experience with Microsoft 365, Azure, Entra ID/Active Directory, endpoint management, identity/access management, and collaboration platforms.
• Demonstrated experience leading or transforming an internal infrastructure, operations, service desk, or end‑user support team, including hiring, coaching, performance management, and capability development.
• Strong understanding of information security frameworks, standards, and best practices (e.g., ISO 27001, NIST, CIS).
• Demonstrated knowledge of financial management and budgeting principles.
• Knowledge of ITIL or other IT service management frameworks
• Experience establishing operational KPIs, service level expectations, governance routines, and continuous improvement practices for internal IT services.
• Ability to design, develop, operate, and manage Network (LAN, WAN), Server/Storage, Security, Telecom, Data Center, Unified Communications, and other Infrastructure technologies.
• Ability to coach technical staff, set priorities, manage performance and build role clarity.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Background supporting distributed/global locations and time zones.
• Ability to manage escalation and service expectations across regions.
• Understanding of business continuity needs in operational/manufacturing settings.
• Proven ability to lead through change.
• Ability to exercise discretion and ensure a high level of confidentiality.
• Experience coordinating support across manufacturing, office and remote environments.

Responsibilities

• Lead the newly insourced Infrastructure and Operations team, setting direction, building internal capabilities, developing talent, and establishing a culture of ownership, accountability, service excellence, and continuous improvement.
• Partner with IT leadership and business stakeholders to align infrastructure priorities with business growth, operational resilience, Cybersecurity, compliance, and global support needs.
• Analyze the current technical environment and develop a practical infrastructure roadmap that improves reliability, scalability, security, user experience, and cost effectiveness across PMS’s global operations.
• Provide regular updates, reports, and presentations on infrastructure priorities, operational performance, risks, and improvement plans.
• Develop measurable team objectives and operational KPIs, including service levels, incident response, problem resolution, change success, asset lifecycle, customer satisfaction, and continuous improvement outcomes.

Skills

Leadership experience

Security & compliance knowledge

Cloud & IT infrastructure

Vendor management

Cross-functional collaboration

Business continuity

Education

Bachelor's degree in Computer Science / IT

Tools

Microsoft 365

Azure

Entra ID/Active Directory

Endpoint management

ITIL

Job description

Particle Measuring Systems is seeking an IT Infrastructure & Operations Manager to lead a newly insourced team and build a resilient, security‑minded global infrastructure. You will drive reliability, capacity planning, and proactive support across networks, servers, and endpoints while aligning IT with business goals.

In this hands‑on leadership role, you will mentor staff, establish KPIs, manage vendor relationships, and collaborate with Cybersecurity, Compliance, and global stakeholders to