Hybrid IT Business Analyst - Marketing Ops

The J.M. Smucker Company; Orrville (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The J. M. Smucker Co. is seeking an Analyst, IS Business Analysis – Marketing Operations in Orrville, OH. This entry-level, hybrid role supports automated processes, integrations, and SaaS platforms within marketing operations.

You will gather requirements, assist with solution delivery, and help ensure stability and alignment with business needs, under guidance. Strong communication and a customer service mindset are essential.

Qualifications

• ,

Responsibilities

• Support run-model operations for automations, integrations and SaaS platforms.
• Triage incidents and resolve tickets; provide business support.
• Assist in requirements gathering and translate needs for technical teams.
• Maintain SOPs and knowledge content; support testing and documentation.
• Collaborate with stakeholders and senior analysts to document requirements.
• Contribute to process flows, test cases, and delivery artifacts.
• Help with minor enhancements and project workstreams under guidance.
• Support platform capabilities and integration dependencies; troubleshoot issues.

Skills

Bachelor's degree or equivalent IT/BA

Business analysis

Communication

Teamwork

Customer service

Attention to detail

Curiosity to learn

Troubleshooting

Process improvement

Education

Bachelor's degree

Tools

SnapLogic

Power Automate

Job description

The J. M. Smucker Co. is seeking an Analyst, IS Business Analysis – Marketing Operations in Orrville, OH. This entry-level, hybrid role supports automated processes, integrations, and SaaS platforms within marketing operations.

You will gather requirements, assist with solution delivery, and help ensure stability and alignment with business needs, under guidance. Strong communication and a customer service mindset are essential.