Hybrid Intake Paralegal: Client Services

Missouri; Joplin (MO); On-site; USD 51,750 - 68,310; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Public Service Loan Forgiveness

401k match

Parking reimbursement

Job summary

Legal Aid of Western Missouri’s Joplin office is seeking an intake paralegal. This hybrid role places you at the heart of the office, conducting intake interviews and screening applicants for services while providing essential administrative support that keeps the office operating for clients and staff.

You will greet visitors, take applications, assess eligibility, and assist attorneys and staff with correspondence, case management, and scheduling.

Qualifications

• Demonstrated experience in clerical and office administration, including strong typing, spelling, grammar, and proofreading skills
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, SharePoint, and Teams
• Strong interpersonal and customer service skills with the ability to work collaboratively and professionally with a diverse team
• Ability to prioritize and manage multiple tasks across different teams simultaneously, with a solution-oriented mindset and the ability to adapt under pressure
• High level of discretion, confidentiality, and patience in all client and organizational interactions
• Commitment to Legal Aid's mission of expanding access to justice

Responsibilities

• Answer phones and greet visitors
• Take applications for services and screen applicants for eligibility, including income, assets, and case type.
• Conduct in-depth interviews with eligible applicants about their legal problems, completing full intake to gather the facts, documents, and details attorneys need to evaluate the case.
• Provide administrative support to attorneys, paralegals, and supervisors across practice areas, including the following:
• Prepare letters and correspondence to clients, ensuring appropriate form, style, punctuation, spelling, and grammar.
• Coordinate distribution of mail, note relevant deadlines and hearing dates, and route time-sensitive materials to appropriate staff.
• Maintain and organize client files and case-related documents in accordance with Legal Aid's records management protocols.
• Perform data entry and maintain accurate records in Legal Aid's case management system, including opening and closing cases as appropriate.
• Provide information, answer questions, and schedule appointments for unit staff as needed
• Communicate with clients in a professional, compassionate, and culturally sensitive manner, recognizing that many clients are experiencing a crisis or complex trauma.
• Maintain strict confidentiality of client and organizational information at all times.

Skills

Typing

Grammar

Interpersonal skills

Multitasking

Confidentiality

Customer service

Tools

Microsoft Word

Microsoft Excel

Outlook

SharePoint

Teams

Job description

Legal Aid of Western Missouri’s Joplin office is seeking an intake paralegal. This hybrid role places you at the heart of the office, conducting intake interviews and screening applicants for services while providing essential administrative support that keeps the office operating for clients and staff.

You will greet visitors, take applications, assess eligibility, and assist attorneys and staff with correspondence, case management, and scheduling.