Hybrid IAM Operations & Support Leader (IGA)

STATE STREET CORPORATION

Princeton (NJ)

Hybrid

USD 130,000 - 205,000

Full time

14 days+

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Benefits offered by this job

Hybrid work model

Competitive benefits package

Job summary

STATE STREET CORPORATION seeks an IGA Operations and Support Leader to own enterprise identity governance services, ensure reliable and secure operations, and lead cross-functional teams across platform run, access operations and governance operations. The role supports 24x7 coverage where required and advances automation and self-service initiatives.

The position emphasizes leadership in a complex, regulated environment with strong communications and problem-solving abilities, in a hybrid work

Qualifications

Bachelor's degree in Information Technology, Computer Science, Cybersecurity or related field, or equivalent experience; Master's degree preferred.
10+ years in IAM, cybersecurity operations or enterprise technology operations, with significant leadership responsibility in a complex environment.
Deep knowledge of identity lifecycle operations, provisioning, access certification, roles, entitlements, SoD and reconciliation.
Leadership experience with SailPoint IdentityIQ, IdentityNow or equivalent IGA platform.
Strong command of IT service management, operational resilience, production controls, change governance, service measurement, audit and regulatory commitments.
Experience leading internal teams and third-party providers through service stabilization, transformation and continuous improvement.

Responsibilities

Provide single-point accountability across Platform Run, Access Operations, Governance Operations and Service Excellence; lead tower owners through governance and escalation.
Establish a common service catalogue, intake, SLAs and escalation paths; oversee incident, change, release and disaster recovery.
Drive backlog health, root-cause elimination and reduce duplicate handoffs across five support towers and ~78 resources.
Ensure stable and secure operation of SailPoint, integrations and supporting infrastructure; provide L1-L3 support and production controls.
Oversee joiner/mover/leaver administration, provisioning, deprovisioning and access reporting.
Lead operational support for certifications, roles, entitlements and separation of duties.