Hybrid HR Shared Services Specialist (Tier 1)

Sazerac Company; Louisville (KY); Hybrid; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Job summary

Sazerac Company, a Louisville-based spirits producer, seeks an HR Shared Services Specialist to act as the first contact for employees, managers, and HR partners. You will handle high-volume inquiries, ensure data accuracy, and escalate complex cases to Tier 2/COEs as needed, while supporting a hybrid office schedule in Louisville.

The role emphasizes customer service, process adherence, and proficiency with HR systems like Dayforce and ServiceNow.

Qualifications

• 2 years of relevant experience in HR, customer service, or administrative support.
• Experience using HR systems or case management tools (ServiceNow and Dayforce preferred) supporting HR processes in a shared services environment.
• HS Diploma or GED equivalent.
• Strong organizational skills with ability to follow defined processes accurately.

Responsibilities

• Deliver timely, accurate Tier 1 HR support by resolving employee and manager inquiries through established channels and SOPs.
• Maintain compliance and service quality by following HR processes, documentation standards, escalation protocols, and case management guidelines.
• Ensure high data accuracy and efficient transaction processing in Dayforce and related HR systems, including audits and validations.
• Meet key performance targets such as SLA adherence, first-contact resolution, customer satisfaction, and documentation quality.
• Demonstrate strong customer service, communication, problem-solving, multitasking, and time management while managing workload.

Skills

HR experience

Strong organizational skills

Bilingual English/Spanish

Education

HS Diploma or GED

Bachelor's degree (preferred)

Tools

ServiceNow

Dayforce

Job description

Sazerac Company, a Louisville-based spirits producer, seeks an HR Shared Services Specialist to act as the first contact for employees, managers, and HR partners. You will handle high-volume inquiries, ensure data accuracy, and escalate complex cases to Tier 2/COEs as needed, while supporting a hybrid office schedule in Louisville.

The role emphasizes customer service, process adherence, and proficiency with HR systems like Dayforce and ServiceNow.