Hybrid Hauler Operations & Compliance Coordinator

Oregon Recyclers; Portland (OR); Hybrid; USD 70,000 - 100,000; Full time

Job summary

The City of Portland, Oregon seeks a relationship-focused professional to manage hauler relationships, data reporting, and customer service support for the Waste & Sustainable Materials Team. This role serves as the subject matter expert on solid waste rules and procedures, assisting staff, customers, and haulers with operational challenges.

You will collaborate with haulers, stakeholders, and vendors, oversee reporting and invoicing, and help shape policies and program improvements in a

Qualifications

• Demonstrated experience delivering customer service in a public sector context.
• Experience in data reporting, invoicing, and reporting requirements.
• Ability to build relationships with haulers, vendors, and stakeholders.
• Strong written and verbal communication across diverse audiences.
• Problem-solving mindset with attention to detail and process improvement.
• Ability to work collaboratively in teams and across departments.

Responsibilities

• Manages customer service to residents and hauler personnel, handling escalated issues.
• Collaborates with haulers to ensure accurate reporting and invoicing, including quarterly reports.
• Oversees hauler data collection and investigates discrepancies.
• Manages the solid waste permit system including reviewing hauler permit applications.
• Provides recommendations on program policies and assists with code enforcement.

Skills

Customer service

Data reporting

Public-sector liaison

Communication

Problem solving

Team collaboration

Equity & inclusion

Job description

The City of Portland, Oregon seeks a relationship-focused professional to manage hauler relationships, data reporting, and customer service support for the Waste & Sustainable Materials Team. This role serves as the subject matter expert on solid waste rules and procedures, assisting staff, customers, and haulers with operational challenges.

You will collaborate with haulers, stakeholders, and vendors, oversee reporting and invoicing, and help shape policies and program improvements in a