Hybrid Global Marketing Ops & Consumer Care Director

Church & Dwight; Ewing Township (NJ); Híbrido; USD 201.000 - 286.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Parental leave

401k with match

Stock purchase plan

Employee discounts

Descripción de la vacante

Church & Dwight is seeking a Marketing Operations & Global Consumer Care, Sr. Director, to lead the enterprise operating system translating marketing strategy into disciplined execution. This role will govern processes, technology, performance metrics, and service models for a portfolio of brands.

Reporting to the CMO, you will align with SBUs, Creative Excellence, Digital Growth, and IT, while overseeing Global Consumer Care and agency management to optimise speed, quality and ROI.

Formación

• Bachelor's degree required; MBA preferred.
• 15+ years of progressive leadership in Marketing, Brand Management, Marketing Operations, Consumer Care, or related enterprise function.
• Demonstrated ability to establish governance, influence senior stakeholders, and drive accountability in a matrixed organization.
• Experience leading Consumer Care or a related consumer-facing operation and technology-enabled workflow or AI transformation.

Responsabilidades

• Lead enterprise Marketing Operations strategy, roadmap, organization, and operating model.
• Establish cadence across six SBUs with planning milestones, decision gates, launch calendars, and service levels.
• Define KPI standards, measurement plans, and reporting cadences with cross-functional teams.
• Oversee agency governance, including sourcing, RFPs, negotiations, scopes, rates, and renewals.
• Define requirements and roadmaps for workflow, automation, analytics, and AI-enabled capabilities.
• Lead Global Consumer Care operating model, service standards, and metrics across markets.

Conocimientos

Executive leadership

Governance

Budget management

Campaign operations

Data analytics

Change management

Cross-functional leadership

Educación

Bachelor's degree

MBA

Descripción del empleo

Church & Dwight is seeking a Marketing Operations & Global Consumer Care, Sr. Director, to lead the enterprise operating system translating marketing strategy into disciplined execution. This role will govern processes, technology, performance metrics, and service models for a portfolio of brands.

Reporting to the CMO, you will align with SBUs, Creative Excellence, Digital Growth, and IT, while overseeing Global Consumer Care and agency management to optimise speed, quality and ROI.