Hybrid Global Customer & Logistics Specialist

Sandoz; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Learning & development

International environment

Job summary

Sandoz, a global leader in biosimilars and generics, is seeking a role focused on order fulfillment, commercial processes, and cross-functional coordination to ensure reliable product availability and a positive customer experience.

You will manage end-to-end order fulfillment, collaborate with international teams, and drive process improvements across supply and logistics functions. The role emphasizes customer service excellence and data-driven decision making.

Qualifications

• Bachelor's degree in business administration, supply chain, or related field.
• Experience in customer service, commercial operations, or supply chain roles with logistics exposure.
• Strong analytical skills with ability to work with reports and operational metrics.

Responsibilities

• Manage end-to-end order fulfillment from receipt to delivery, coordinating with international supply teams and warehouses.
• Execute customer channel management, monthly allocations, and communications.
• Coordinate price change activities, approvals, and credit note processing.
• Oversee product returns, claims, and documentation with logistics providers.
• Support regulatory/administrative activities and country reporting requirements.
• Act as main point of contact for customer inquiries and patient calls.
• Maintain accurate records and reports to ensure KPI achievement.

Skills

Customer service

Analytical skills

Stakeholder coordination

Cross-functional

Excel

Education

Bachelor's degree in Business Administration

Tools

SAP

CRM systems

Excel

Job description

Sandoz, a global leader in biosimilars and generics, is seeking a role focused on order fulfillment, commercial processes, and cross-functional coordination to ensure reliable product availability and a positive customer experience.

You will manage end-to-end order fulfillment, collaborate with international teams, and drive process improvements across supply and logistics functions. The role emphasizes customer service excellence and data-driven decision making.