Customer Service & Logistics Specialist

Sandoz; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Learning & development

International environment

Job summary

Sandoz, a global leader in biosimilars and generics, is seeking a role focused on order fulfillment, commercial processes, and cross-functional coordination to ensure reliable product availability and a positive customer experience.

You will manage end-to-end order fulfillment, collaborate with international teams, and drive process improvements across supply and logistics functions. The role emphasizes customer service excellence and data-driven decision making.

Qualifications

• Bachelor's degree in business administration, supply chain, or related field.
• Experience in customer service, commercial operations, or supply chain roles with logistics exposure.
• Strong analytical skills with ability to work with reports and operational metrics.

Responsibilities

• Manage end-to-end order fulfillment from receipt to delivery, coordinating with international supply teams and warehouses.
• Execute customer channel management, monthly allocations, and communications.
• Coordinate price change activities, approvals, and credit note processing.
• Oversee product returns, claims, and documentation with logistics providers.
• Support regulatory/administrative activities and country reporting requirements.
• Act as main point of contact for customer inquiries and patient calls.
• Maintain accurate records and reports to ensure KPI achievement.

Skills

Customer service

Analytical skills

Stakeholder coordination

Cross-functional

Excel

Education

Bachelor's degree in Business Administration

Tools

SAP

CRM systems

Excel

Job description

Job Description Summary

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

Are you passionate about ensuring seamless customer service, operational excellence, and cross-functional collaboration? In this role, you will play a critical part in managing customer order fulfillment, commercial processes, product lifecycle activities, and stakeholder coordination, helping ensure reliable product availability and a positive customer experience.

Job Description

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

Are you passionate about ensuring seamless customer service, operational excellence, and cross-functional collaboration? In this role, you will play a critical part in managing customer order fulfillment, commercial processes, product lifecycle activities, and stakeholder coordination, helping ensure reliable product availability and a positive customer experience.

Your Key Responsibilities

Your responsibilities include, but not limited to:

• Manage the end-to-end order fulfillment process, from customer order receipt through stock delivery, coordinating closely with international supply teams, Key Account Managers, and warehouse partners.
• Execute customer channel management activities, including monthly allocation planning, quantity split management across wholesalers, maintenance of relevant systems, and preparation of customer communications.
• Coordinate price change implementation activities, including approvals, price list updates, stakeholder notifications, and compensation processing through credit notes and reconciliations.
• Manage product returns and claims processes, including eligibility assessment, coordination with logistics providers, return execution, and documentation.
• Oversee sampling activities, including ordering, distribution, inventory monitoring, and destruction processes in line with company requirements.
• Execute regulatory and administrative activities such as notifications to authorities, product master data maintenance, customer confirmation letters, and support for product launches.
• Prepare and manage country reporting requirements, forecasting approvals, commercial reports, and operational performance tracking.
• Act as a key point of contact for customer inquiries and patient calls.
• KPIs - Timely execution and documentation of logistics activities, accurate maintenance of records and reports, compliance with internal procedures, and effective coordination of stakeholders.

What you’ll bring to the role

Essential Requirements

• Bachelor’s degree in business administration, Supply Chain, Economics is an advantage
• Previous experience in customer service, commercial operations, supply chain, sales support, or related business operations roles connected with logistics operations
• Strong analytical skills with the ability to work with reports, sales data, forecasting information, and operational metrics.
• Experience coordinating multiple stakeholders across different functions and external partners.
• Proficiency in SAP system, Microsoft Office applications, particularly Excel, PowerPoint, and SharePoint would be an advantage
• Strong organizational skills with excellent attention to detail and ability to manage multiple priorities simultaneously.
• Excellent communication and collaboration skills with a proactive, customer-focused mindset.

Essential skills

• Adaptable, collaborative, detail-oriented, and able to work independently while managing complex operational processes.

Languages

• Fluent Bulgarian and English, both written and spoken.

Desirable Requirements

• Experience within the pharmaceutical, healthcare, FMCG, or highly regulated industry.
• Knowledge of SAP, CRM systems, data reporting tools, or supply chain management systems.

You’ll receive

• Competitive salary and annual bonus.
• Flexible working arrangements and hybrid work model.
• Additional health and wellbeing benefits.
• Learning and development opportunities to support your career growth.
• International and collaborative work environment.
• Opportunity to contribute to a purpose-driven organization improving access to healthcare.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2025 and while we are proud of this achievement, we have an ambition to do more! With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!

Join us!

Commitment to Diversity & Inclusion

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

#Sandoz

Skills Desired

Bom (Bill Of Materials), Business Networking, Business Scenario Planning, Change Control, Efficiency, Erp Systems, Flexibility, General Hse Knowledge, Including Gdp, Inventory Management, Knowledge Of Gmp, Master Data, Material Requirements Planning (Mrp), Order Management, Product Distribution, Risk Management, Scheduler, Supply Chain, Supply-Chain Management, Supply Management, Supply Planning, Transportation, Warehouse Management