Hybrid Financial Aid Counselor: Student Support & Work-Study

Baylor College of Medicine; Texas; Hybrid; USD 43,000 - 51,000; Full time

Job summary

Baylor College of Medicine in Houston, TX is seeking a Financial Student Aid Counselor to provide support for students, hiring managers, and other stakeholders across all schools within Baylor College of Medicine.

This position offers the flexibility of a hybrid work arrangement with a Monday–Friday schedule, 8 a.m. – 5 p.m., and responsibilities spanning awarding aid and customer service, including managing Federal loan programs, Work-Study, and related processes.

Qualifications

• High School Diploma and two years of relevant experience.
• Proficiency with Microsoft Office Suite.
• Authorized to work in the United States.

Responsibilities

• Assist in administering Federal loan programs and Work-Study.
• Maintain knowledge of Financial Aid policies and eligibility.
• Process aid for the Federal Work-Study program and reconcile funds monthly.
• Coordinate student hiring with departments on and off campus.
• Train hiring managers on program requirements.
• Process and respond to emails and calls in a timely, professional manner.
• Greet visitors and manage the front-desk workflow.
• Maintain calendar for the Senior Manager of the Student Financial Aid Office.

Skills

Customer service

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Division: Office of Educational Affairs

Work Arrangement: Hybrid

Location: Houston, TX

Salary Range: $43,065 - $50,665

FLSA Status: Nonexempt

Work Schedule: Monday – Friday, 8 a.m. – 5 p.m.

Summary

The Office of Education Affairs is seeking a Financial Student Aid Counselor to provide support for students, hiring managers, and other stakeholders across all schools within Baylor College of Medicine.

This position offers the flexbility of a hybrid work arrangement.

Job Duties

Awarding Aid

• Assists in administering financial aid programs, which include Federal loan programs and Work-Study.
• Maintains a working knowledge of Financial Aid, including requirements and eligibility for students.
• Adheres to institutional, state, and federal financial aid awarding policies.
• Adheres to institutional, state, and federal policies (e.g., FERPA [Family Educational Rights and Privacy Act], BCM policies).
• Processes aid for the Federal Work-Study program (FWS), assists with maintaining updates to job postings, employed student roster, and reconciles fund data with student employment data monthly.
• Assists with preparing year-end FWS reports for federal reporting.
• Coordinates student hiring with individual departments on and off campus.
• Trains hiring managers annually on program requirements
• Communicates with hiring managers, departments, and students to facilitate effective management and oversight of the FWS program.
• Assists in maintaining process documentation annually on FWS for audit, program review, clarity, and guidance.

Customer Service

• Processes emails in the general financial aid inbox (reading, categorizing, responding) in a timely fashion.
• Answers calls on the Office of Student Financial Aid telephone line and voicemail in a courteous and professional manner.
• Greets all visitors (students, staff, faculty, etc.) in a friendly and welcoming manner.
• Triages all customer points of contact (email, phone, in person) to the appropriate office(s) and redirect as needed.
• Provides assistance to BCM students related to financial aid awarding and processing of all submitted financial aid forms.
• Manages the calendar for the Senior Manager of the Student Financial Aid Office, scheduling meetings, setting up Zoom, etc.
• Processes and reroute incoming office mail as needed.
• Organizes office supplies.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High School Diploma
• Two years of relevant experience.

Preferred Qualifications

• Proficiency with Microsoft Office Suite.

Work Authorization Requirement:

This position is not eligible for visa sponsorship.Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Baylor College of Medicine fosters diversity among its students, trainees, faculty, and staff as a prerequisite to accomplishing our institutional mission and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.