Hybrid Finance Customer Service Specialist

Stellar Consulting Solutions, LLC; Des Moines (IA); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Stellar Consulting Solutions, LLC seeks a Customer Service Representative I to support clients in Des Moines, IA or Wayne, PA with a hybrid work arrangement (3 days onsite per week). This six-month plus contract role offers exposure to the financial services sector and direct customer interactions by phone and email.

You will handle inquiries, process payments, update accounts, and coordinate with vendors and lessees.

Qualifications

• Minimum 1-3 years of customer service experience.
• Experience in a telephone call center preferred.
• Experience in the financial services industry preferred.

Responsibilities

• Provides customer service via the telephone.
• Proactively contact customers via phone or email to solicit and enroll into direct debit and email invoicing.
• Build and maintain relationships with vendors and/or lessees.
• Answers incoming customer calls; Processes address changes.
• Processes requests for lease documentation and fee waiver requests.
• Performs account audits and reconciliation.
• Processes insurance cancellation provisions and payments by phone.
• Completes credit reference requests; Processes lease assignment requests; Processes tax requests.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Basic math

Phone etiquette

Attention to detail

Education

High School Diploma

Some college

Tools

Microsoft Office

Job description

Stellar Consulting Solutions, LLC seeks a Customer Service Representative I to support clients in Des Moines, IA or Wayne, PA with a hybrid work arrangement (3 days onsite per week). This six-month plus contract role offers exposure to the financial services sector and direct customer interactions by phone and email.

You will handle inquiries, process payments, update accounts, and coordinate with vendors and lessees.