Hybrid Enterprise Client Support Manager

Canoe Intelligence; Buffalo (NY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Flexible PTO

401(k)

Flexible work from home policy

Home office stipend

Employee Assistance Program

Gym/Wifi reimbursement

Education assistance

Parental Leave

Job summary

Canoe Intelligence is seeking a Support Account Manager to join our Client Support team in a hybrid role based in New York City or Jacksonville. You will be the key point of contact for premier clients, resolving inquiries, managing expectations, and educating clients on Canoe's AI-driven platform.

Ideal candidates are client-focused, analytical, and collaborative, able to balance multiple cases and coordinate with product, data, and client teams to drive outcomes for our institutional clients.

Qualifications

• Experience in client services with premier or enterprise clients.
• Familiar with client support tooling and reporting.
• Knowledge of alternative investments.

Responsibilities

• Be the first line of contact for premier clients, handling how-to, troubleshooting and training inquiries.
• Schedule and attend recurring client meetings to discuss open cases, releases and concerns.
• Track client metrics and review trends to manage expectations and improve service.
• Coordinate with cross-functional Canoe teams to resolve client inquiries and relay feedback to product and data teams.

Skills

Client interaction

Client management

Analytical mindset

Problem solving

Organizational skills

Multitasking

Team collaboration

Premier client experience

Tools

Salesforce CRM

Helpjuice

Jira

Confluence

Job description

Canoe Intelligence is seeking a Support Account Manager to join our Client Support team in a hybrid role based in New York City or Jacksonville. You will be the key point of contact for premier clients, resolving inquiries, managing expectations, and educating clients on Canoe's AI-driven platform.

Ideal candidates are client-focused, analytical, and collaborative, able to balance multiple cases and coordinate with product, data, and client teams to drive outcomes for our institutional clients.