Hybrid Endpoint Solutions Engineer – End-User IT

Arbitration Forums, Inc.; United States; Hybrid; USD 95,000 - 125,000; Full time

Job summary

Arbitration Forums, Inc. is seeking an Endpoint Solutions Engineer within the IT Infrastructure and Operations group. You will design, deploy and support endpoint technologies, balancing user needs with security and cost considerations across the enterprise.

You will manage devices, configure AD/Exchange, and collaborate with Systems Experts to deliver practical, scalable solutions. Hybrid onsite/remote work is expected in a US-based role.

Qualifications

• Minimum of 5 years equivalent work experience.
• Exceptional knowledge of computer hardware, including desktops, laptops, and printers.
• Proficient with desktop and server operating systems including Windows and Mac.
• Extensive support experience with VPN, Wireless Networks, VMWare, and general networking concepts.
• Experience deploying and managing endpoints utilizing WorkspaceOne/Airwatch or Microsoft Intune.
• Strong Working knowledge of Microsoft, Adobe, WebEx, Antivirus technologies.
• Working knowledge of various diagnostic utilities.
• Application installation & hardware phone troubleshooting experience.
• WebEx application presentation & software experience a plus.
• Knowledge and experience of customer service practices.

Responsibilities

• Design, build, configure and deploy new company endpoint technology to employees.
• Analyzes, tests, and modifies new device management and endpoint technologies prior to rollout to determine functionality and identify any issues that may be encountered.
• Discover, recommend and/or implement the solutions.
• Develop and advise on cost and reimbursement strategies.
• Perform hands-on fixes at the device level, including installing and upgrading software, hardware, and configuring systems and applications.
• Monitor/follow-up with users to ensure problems have been adequately resolved.
• Partner with Systems Experts to address new/unresolved issues including follow-up to learn resolution and determine if this can be supported at Tier 1 level moving forward.

Skills

Endpoint device management

Desktop and server OS

Networking concepts (VPN, Wireless)

Customer service

Documentation and mentoring

Education

College diploma or university degree in computer science

Industry-Related Certifications (A+, Network+, MTA, MCTS)

Tools

WorkspaceOne/Airwatch

Microsoft Intune

VMware Horizon View

Active Directory

Exchange

DUO

WebEx

Job description

Arbitration Forums, Inc. is seeking an Endpoint Solutions Engineer within the IT Infrastructure and Operations group. You will design, deploy and support endpoint technologies, balancing user needs with security and cost considerations across the enterprise.

You will manage devices, configure AD/Exchange, and collaborate with Systems Experts to deliver practical, scalable solutions. Hybrid onsite/remote work is expected in a US-based role.