Hybrid Employee Relations Operations Manager

AON PLC; Chicago (IL); Hybrid; USD 110,000 - 115,000; Full time

Benefits offered by this job

401(k) with employer contributions

Employee stock purchase plan

Health insurance

Paid time off and holidays

Bonus incentive plan eligibility

Job summary

Aon plc in Chicago, IL is seeking an Employee Relations Operations Manager to lead complex ER matters, mitigate risk, and shape a culture where colleagues can thrive.

The role manages a team of Senior Specialists, partners with Legal, Compliance, and People teams, and uses data trends to deliver compliant, high-quality ER support.

This hybrid role requires a Bachelor's degree and proven experience in employee relations; salary range is $110,000–$115,000 with eligible incentive plans.

Qualifications

• Bachelor's degree or equivalent years of industry experience.
• Proven leadership experience, ideally in virtual/global environment.
• Knowledge of Employee Relations and Labor Laws.

Responsibilities

• Provide strategic guidance on employee relations matters, ensuring alignment with global standards while maintaining compliance with local regulatory and employment law requirements.
• Oversee resolution of complex employee inquiries, investigations, performance matters, workplace concerns, and organizational change activities, raising risks appropriately.
• Partner with Legal, Compliance, and People teams to mitigate employee relations, regulatory, and reputational risks.
• Build strong stakeholder relationships to deliver practical, risk-balanced solutions that support organizational objectives and colleague outcomes.
• Assess case trends, service metrics, and ER data to identify emerging risks, inform decision-making, and drive proactive solutions.
• Ensure timely escalation of high-risk or sensitive matters while maintaining accurate case documentation and governance controls.
• Leverage analytics and trend reporting to improve processes, enhance service delivery, and support workforce and ER strategies.

Skills

Team leadership

Employee relations

Labor laws

Education

Bachelor's degree

Tools

EthicsPoint

Job description

Aon plc in Chicago, IL is seeking an Employee Relations Operations Manager to lead complex ER matters, mitigate risk, and shape a culture where colleagues can thrive.

The role manages a team of Senior Specialists, partners with Legal, Compliance, and People teams, and uses data trends to deliver compliant, high-quality ER support.

This hybrid role requires a Bachelor's degree and proven experience in employee relations; salary range is $110,000–$115,000 with eligible incentive plans.