Hybrid EHR Training & Support Specialist (Multi-Site)

Rhode Island Primary Care Physicians Corporation

Cranston (RI)

Hybrid

USD 80,000 - 90,000

Full time

6 days ago

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Job summary

Rhode Island Primary Care Physicians Corporation is seeking a Healthcare IT Training & Support Specialist to develop and maintain training materials, ensure consistency across RI sites, and support the adoption of new tools as we expand our technology footprint.

You will deliver on-site and virtual training for clinicians and staff, create SOPs and quick guides, and collaborate with cross-functional teams to optimize workflows during multi-site integrations across Rhode Island.

Qualifications

2+ years in healthcare IT, EHR support, clinical training, or workflow optimization.
Experience assessing and redesigning clinical or administrative workflows.
Proven ability to deliver training across multiple systems in a healthcare setting.
Strong communication, interpersonal, and problem-solving skills.
Experience developing end-user documentation, workflow maps, and training materials.
Ability to learn and train on new systems quickly.
Comfortable supporting staff and leadership through operational transitions.
Ability to manage competing priorities and travel to practice sites across Rhode Island.

Responsibilities

Assess current-state workflows with stakeholders and staff to identify gaps and improvement opportunities.
Design and implement updated workflows that integrate across departments, systems, and third-party partners with minimal disruption.
Develop workflow documentation, process maps, and transition guides.
Facilitate communication across practices, internal departments, and external partners to ensure alignment.
Monitor post-implementation adoption and surface feedback to management.
Deliver on-site and virtual training for physicians, nurses, and support staff across a wide range of clinical and administrative systems.
Develop training programs that connect system use to broader operational and clinical context.
Provide at-the-elbow (ATE) support during go-lives, upgrades, and workflow transitions.
Assess end-user proficiency and provide follow-up training as needed.
Create and maintain training materials, quick reference guides, tip sheets, and SOPs.
Support adoption of emerging tools, including AI-assisted applications.
Stay current on system updates and evolving best practices.
Support EHR and clinical system optimization to meet the needs of member practices.
Assist with identifying and implementing new technology aligned with real-world workflows.