Hybrid EDI Help Desk Specialist

Quadax, Inc.; Middleburg Heights (OH); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Quadax, Inc. is seeking a customer-focused Help Desk specialist to support EDI revenue cycle management applications.

You will log, triage, and escalate issues using our proprietary ticketing system and collaborate with clients to restore service quickly. The role is hybrid: three days onsite per week after initial training, with a strong emphasis on team teamwork, confidentiality, and accurate documentation of incidents and resolutions.

Qualifications

• High school diploma or GED.
• General computer knowledge.
• Demonstrated successful customer support experience.
• Strong desire to work as a team while providing exceptional customer support with a high focus on incident resolution and attention to detail.
• Strong ability to multitask and prioritize work effectively, while remaining calm under pressure.
• Medical billing knowledge and experience preferred.
• Ability to maintain confidentiality.

Responsibilities

• Provide Help Desk and phone support for EDI revenue cycle management applications.
• Use proprietary ticketing application to log, track, and elevate client’s EDI issues.
• Translate, troubleshoot, and triage EDI client issues.
• Research, document, and outline technical concerns, edit changes and other conflicts as they arise.
• Other tasks as assigned.

Skills

Customer support experience

Team collaboration

Multitasking

Attention to detail

Calm under pressure

Confidentiality

Education

High school diploma or GED

Job description

Quadax, Inc. is seeking a customer-focused Help Desk specialist to support EDI revenue cycle management applications.

You will log, triage, and escalate issues using our proprietary ticketing system and collaborate with clients to restore service quickly. The role is hybrid: three days onsite per week after initial training, with a strong emphasis on team teamwork, confidentiality, and accurate documentation of incidents and resolutions.