Hybrid eCommerce Operations Lead: Scale & Optimize

ShipCalm

Pico Rivera (CA)

On-site

USD 80,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

PTO

Job summary

ShipCalm in Pico Rivera, CA is seeking a customer operations leader to guide cross-functional teams in solving scalable ecommerce challenges across fulfillment, inventory, systems, and customer experience.

You will own lifecycle management for assigned accounts, develop improvement plans, and coordinate across Warehouse, Digital Ops, Brand Ops, and Account Support to drive data-driven outcomes. This is a full-time onsite role with a strong benefits package.

Qualifications

4+ years in Customer/Brand/Operations roles in ecommerce.
Experience supporting high-growth ecommerce brands.
Bachelor’s degree in Supply Chain, Logistics, Business, or related field.
Understanding of logistics, fulfillment, or supply chain operations.
Ability to manage external client relationships across teams.
Experience with dashboards, KPIs, and operational reporting.
Proven success leading cross-functional initiatives with measurable results.
Familiarity with WMS/OMS, EDI, Shopify, ERP, and ecommerce tools.
Clear, empathetic communicator across Slack, email, Zoom, in-person.

Responsibilities

Owns full lifecycle management for assigned customer profiles.
Develops and presents 2+ account improvement plans to the Director.
Coordinates cross-functional efforts to resolve customer issues with clear ownership and timelines.
Demonstrates sound escalation judgment.