Hybrid Digital & Scaled CS Program Manager

Asana, Inc.; Chicago (IL); Hybrid; USD 147,000 - 167,000; Full time

Job summary

Asana, Inc. in Chicago is seeking a Digital & Scaled CS Program Manager to own the build and execution layer of our digital Customer Success programs.

You will design customer journeys, manage vendor relationships, and ensure programs reflect lifecycle best practices across teams including Sales, Marketing, and Product Engineering. This hybrid, office-centric role focuses on developing scalable campaigns, playbooks, and enablement materials to improve adoption and drive value for customers on

Qualifications

• 4+ years of experience in Customer Success, CS Operations, or Marketing Automation, with at least 2 years building digital programs in a B2B SaaS environment.
• Proven ability to design, build, and run customer journey orchestrations in tools such as Iterable, Outreach, Gainsight, or similar.
• Strong program build discipline with experience maintaining playbooks and governance processes.

Responsibilities

• Design, build, and refine campaigns and journey orchestrations in tools like Iterable, Outreach, Pocus, and Trig.
• Maintain program governance through weekly checks and ensure programs reflect current business strategy.
• Own vendor partnerships, track KPIs, and align delivery with Scaled CS goals.

Skills

Digital programs

Customer success

Vendor management

Lifecycle orchestration

Cross-functional collaboration

Program governance

Data analysis

Tools

Iterable

Outreach

Gainsight

Pocus

Trig

Job description

Asana, Inc. in Chicago is seeking a Digital & Scaled CS Program Manager to own the build and execution layer of our digital Customer Success programs.

You will design customer journeys, manage vendor relationships, and ensure programs reflect lifecycle best practices across teams including Sales, Marketing, and Product Engineering. This hybrid, office-centric role focuses on developing scalable campaigns, playbooks, and enablement materials to improve adoption and drive value for customers on