Hybrid Digital Response & Policy Escalation Specialist

Rheem; Montgomery (AL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Rheem in Montgomery, AL is seeking a Digital Response Representative to expertly evaluate complex customer escalations and assess business risk. You will interpret warranty guidelines and company policies to determine optimal resolutions, balancing customer experience with legal and financial considerations.

This role partners with Product Management, Quality, Legal, Marketing, and leadership to identify trends, propose improvements, and influence business decisions, with a hybrid schedule of 4

Responsibilities

• Evaluate customer escalations and determine appropriate resolutions balancing policy and risk.
• Collaborate cross-functionally with Customer Experience, Product Management, Quality, Legal, Marketing, and leadership to identify trends and drive improvements.

Job description

Rheem in Montgomery, AL is seeking a Digital Response Representative to expertly evaluate complex customer escalations and assess business risk. You will interpret warranty guidelines and company policies to determine optimal resolutions, balancing customer experience with legal and financial considerations.

This role partners with Product Management, Quality, Legal, Marketing, and leadership to identify trends, propose improvements, and influence business decisions, with a hybrid schedule of 4