Hybrid Digital Operations Specialist — Tourism & Partnerships

The Florida Keys & Key West; Islamorada (FL); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement savings

Professional development

Job summary

Visit Florida Keys seeks a personable, tech-savvy Digital Operations Specialist to support partnership operations, digital platforms, and emerging technology initiatives. You will manage partner data, dashboards, and digital tools while delivering excellent customer service across departments.

The role emphasizes hands-on systems management, collaboration with multiple teams, and ongoing learning in AI, analytics, and tourism technology. Hybrid work is offered in Islamorada, FL.

Qualifications

• Bachelor’s degree in marketing, communications, business, hospitality, information systems, tourism, or a related field (or equivalent professional experience).
• 1–3 years of experience in operations, partnerships, marketing, tourism, technology support, project coordination, analytics, or related fields preferred.
• Strong organizational skills with excellent attention to detail and follow-through.
• Comfortable working with Airtable, CRM systems, AI tools, spreadsheets, content management systems, Microsoft 365, GA4, SharePoint, Teams, and other cloud-based collaboration platforms.
• A growth mindset, open to coaching and feedback.
• Strong written and verbal communication skills.
• Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
• Ability to learn new systems, tools, and operational processes quickly.

Responsibilities

• Assist with partner onboarding by collecting, organizing, and verifying business information, assets, and related documentation.
• Community event calendar management
• Support partner communications and route requests to appropriate team members.
• Maintain accurate partner listings, images, videos, copy, and digital assets across organizational platforms.
• Support partnership programs, sponsorships, tourism initiatives, and community projects by tracking timelines, deliverables, and participation.
• Prepare presentations, reports, partner materials, and internal documentation.
• Under the guidance of the Digital Operations Manager and Vice President of Partnerships, support updates and maintenance across websites, CRM tools, partner portal, AI tools, content management systems, and internal dashboards.
• Email Marketing support
• Agency support for booking engine and UGC platform
• Test new digital tools, workflows, integrations, and pilot programs while documenting feedback and issues.
• Support reporting, data collection, and analysis related to digital engagement, operational performance, and tourism initiatives.
• Track tasks, deadlines, and priorities across multiple projects and operational initiatives.
• Coordinate meeting logistics, notes, follow-ups, and action items.
• Support logistics for trainings, workshops, meetings, events, and community programs.
• Work closely with marketing, sales, PR, communications, finance, research, and administrative teams to support project execution and operational alignment.
• Identify opportunities to improve systems, workflows, reporting processes, and operational efficiency.
• Participate in team meetings and contribute ideas for improving partner and organizational experiences.

Skills

Organization

Attention to detail

Communication

Project management

Adaptive / growth mindset

Education

Bachelor’s degree in marketing, communications, business, hospitality, information systems, tourism, or related field

Tools

Airtable

CRM systems

AI tools

Spreadsheets

CMS platforms

Microsoft 365

GA4

SharePoint

Teams

Job description

Visit Florida Keys seeks a personable, tech-savvy Digital Operations Specialist to support partnership operations, digital platforms, and emerging technology initiatives. You will manage partner data, dashboards, and digital tools while delivering excellent customer service across departments.

The role emphasizes hands-on systems management, collaboration with multiple teams, and ongoing learning in AI, analytics, and tourism technology. Hybrid work is offered in Islamorada, FL.