Hybrid Digital Mortgage Advisor – Train for Home Loans

PenFed Credit Union; Irving (TX); Hybrid; USD 38,000 - 55,000; Full time

Job summary

PenFed Credit Union is hiring a Hybrid Digital MLO Associate in Irving, TX. The role focuses on learning to become a trusted advisor for mortgage or home equity loan decisions and progressing through a formal training program with licensing requirements.

Training begins with classroom instruction; after completion, associates will take a company-sponsored licensing test and transition into production with compensation tied to hourly pay plus potential commissions and bonuses.

Qualifications

• Must be able to complete all training requirements and pass licensing test within six months of employment.
• Active NMLS license is not required to apply.
• Willing and eligible to obtain NMLS license (background and credit checks required).
• Strong communication, organizational and analytical skills.
• Must be comfortable using multiple digital tools concurrently.

Responsibilities

• Assist with pre-qualification, application review, document collection and CRM data entry.
• Act as liaison between borrowers and loan officers to provide updates and clarify needs.
• Learn to navigate LOS and automated Underwriting systems.
• Communicate with processing and underwriting teams to facilitate closings.
• Explain the mortgage process and set expectations for borrowers.
• Answer calls promptly and maintain regular follow-up with prospects.

Skills

Strong communication

Organizational skills

Analytical skills

Learn financial concepts

Customer engagement

Tech aptitude

Education

High school diploma

Associate’s degree preferred

Tools

CRM

LOS systems

Web portals

Job description

PenFed Credit Union is hiring a Hybrid Digital MLO Associate in Irving, TX. The role focuses on learning to become a trusted advisor for mortgage or home equity loan decisions and progressing through a formal training program with licensing requirements.

Training begins with classroom instruction; after completion, associates will take a company-sponsored licensing test and transition into production with compensation tied to hourly pay plus potential commissions and bonuses.