Digital Mortgage Loan Officer Associate

PenFed Credit Union; Irving (TX); Hybrid; USD 38,000 - 55,000; Full time

Job summary

PenFed Credit Union is hiring a Hybrid Digital MLO Associate in Irving, TX. The role focuses on learning to become a trusted advisor for mortgage or home equity loan decisions and progressing through a formal training program with licensing requirements.

Training begins with classroom instruction; after completion, associates will take a company-sponsored licensing test and transition into production with compensation tied to hourly pay plus potential commissions and bonuses.

Qualifications

• Must be able to complete all training requirements and pass licensing test within six months of employment.
• Active NMLS license is not required to apply.
• Willing and eligible to obtain NMLS license (background and credit checks required).
• Strong communication, organizational and analytical skills.
• Must be comfortable using multiple digital tools concurrently.

Responsibilities

• Assist with pre-qualification, application review, document collection and CRM data entry.
• Act as liaison between borrowers and loan officers to provide updates and clarify needs.
• Learn to navigate LOS and automated Underwriting systems.
• Communicate with processing and underwriting teams to facilitate closings.
• Explain the mortgage process and set expectations for borrowers.
• Answer calls promptly and maintain regular follow-up with prospects.

Skills

Strong communication

Organizational skills

Analytical skills

Learn financial concepts

Customer engagement

Tech aptitude

Education

High school diploma

Associate’s degree preferred

Tools

CRM

LOS systems

Web portals

Job description

PenFed is hiring a (Hybrid) Digital MLO Associate at our Irving, Texas Service Center. The primary purpose of this job is to learn how to become a trusted advisor to our members and assist with the appropriate decision of mortgage or home equity loan for their unique needs. This position will spend a significant amount of time in classroom training to learn about various mortgage products, member engagement, compliance, mortgage rules and regulations, loan origination systems and sales techniques. At the end of the training, incumbents will be required to take and pass the Company Sponsored licensing test.

Traning Class Start Date: 10/05/2026

Equivalent combination of education and experience is considered.

• High school degrees and experience that provide the necessary skills and knowledge to satisfactorily perform the essential job functions is required. An associate’s degree is preferred.
• Strong communication, organizational and analytical skills required.
• The ability to learn, understand and explain financial concepts simply and clearly is required.
• Basic financial literacy and strong math skills is required.
• Must be comfortable using multiple digital tools at the same time (i.e. CRM, chat, web portals, LOS systems, etc.). The ability to prioritize and handle multiple tasks in a fast-paced environment is required.
• Must be able to troubleshoot basic tech issues independently.
• Strong follow up and task tracking capabilities is required.
• No mortgage experience required, we provide full training.
• Experience in handling client communication in a fast-paced, goal-oriented environment is preferred.
• Prior experience in sales (phone, door to door, inside sales, real estate, automotive, etc.), retail, call center, or hospitality is a strong advantage.
• Prior exposure to financial services or real estate is helpful but not required.
• Must have a designated homework station in case WFH is needed.
• You must be willing to work evenings and weekends as needed.
• Experience using A.I. tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

• Active NMLS license is not required to apply.
• You must have the ability to complete all training requirements and pass the company sponsored exam within six months of employment.
• Candidates must be willing and eligible to obtain NMLS license (background check and credit check required).

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Employees will also be required to have a designated workspace in their home in case of hybrid.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

The ability to travel to various worksites and be on-call may be required.

Pay Transparency This position begins with a paid training period at $25.65 per hour. After successfully completing training, employees move into the production role and earn $18.47 per hour plus monthly commission based on individual production.This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.This position is eligible for an individual performance based annual bonus.

#LI-Hybrid

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Complete formalized training curriculum focused on digital mortgage platforms, lead management systems, compliance regulations and customer relations management (CRM) tools.
• Shadow experienced Digital Mortgage Loan Officers during member calls to better understand the end-to-end process.
• Participate in weekly coaching sessions and milestone evaluations.

• Assist with the pre-qualification process, application review, document collection and CRM data entry.

• Act as a key liaison during training between borrowers and loan officers by providing updates, requesting documents and clarifying borrower needs.

• Learn how to navigate the LOS (Loan Origination System) and automated Underwriting systems.

• Communicate with processing and underwriting teams to facilitate smooth loan closings.

• Understand and display the ability to conduct initial borrower interviews to gather financial information and understand client needs.

• Display ability to act as a trusted advisor to PenFed members and prospective membership, related to the purchase and refinance of their home or investment property.

• Understand with the ability to explain the mortgage process and set the right expectations of what the experience will entail.

• Display ability to promptly answer all phone calls and follow up with prospects and pipeline regularly to keep clients engaged and informed.

• Understand the end-to-end process to ensure the closing date is met in a mortgage transaction.

• Learn to complete the application over the phone for the member, capture e-consent, and obtain ITP to progress a loan forward into processing.

• Display knowledge and skillset to fully explain the loan estimate (LE), end to end loan process and initial documentation requirements.

• Responsible for understanding follow up cadence on all pre-approvals and prospects to answer questions and provide advice.

• Understand the roles and responsibilities of the Lender vs Realtor in a Mortgage transaction.

• Understand the partnership between Loan Officer and Processor to obtain credit approval within established days of consent.

• Display qualifies behaviors to ensure Application and Call Quality metrics are satisfactory.

• Display knowledge and expertise to be able to provide sound mortgage advice to members regarding the advantages and disadvantages of different loan products, pricing, and guidelines.

• Learn and utilize assigned programs, resources and technology to maintain regulatory loan documentation requirements.

• Develop and maintain knowledge of Agency, Non-agency, VA and Home Equity lending policies and procedures.