Hybrid Digital Experience Team Lead

Cambridge Investment Research, Inc.; Fairfield (IA); Híbrido; USD 85.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Vision, Dental

Life Insurance

Long-term disability insurance

401K with company match

Eleven paid holidays

Descripción de la vacante

Cambridge Investment Research, Inc. is seeking a Digital Experience Supervisor to lead and develop the Digital Experience team, focusing on service delivery and accountability.

You will mentor associates supporting CIR Statements and integrate their expertise across the organization. The role blends people leadership with technology, process improvement, and collaboration with Compliance, Operations, and HR to deliver exceptional experiences for Financial Professionals and clients.

Formación

• Associate’s or Bachelor’s degree, or equivalent professional experience.
• 5+ years of experience in financial services, operations, customer service, technology support, digital adoption, business support, supervision, or a related field.
• FINRA SIE and Series 99 license required; Series 7 preferred.

Responsabilidades

• Lead and develop associates within the Digital Experience team.
• Coach, provide feedback, and drive performance.
• Monitor workload, service levels, and capacity.
• Collaborate across Compliance, Operations, Technology, HR, vendors, and other teams.

Conocimientos

Leadership

Coaching

Communication

Change management

Prioritization

Educación

Associate’s or Bachelor’s degree

Herramientas

Microsoft Office

Descripción del empleo

Cambridge Investment Research, Inc. is seeking a Digital Experience Supervisor to lead and develop the Digital Experience team, focusing on service delivery and accountability.

You will mentor associates supporting CIR Statements and integrate their expertise across the organization. The role blends people leadership with technology, process improvement, and collaboration with Compliance, Operations, and HR to deliver exceptional experiences for Financial Professionals and clients.