Digital Experience Supervisor: Lead, Coach, and Elevate Service

EPC Eneric Petroleum Corp.; Fairfield (IA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

Life Insurance

Long-term Disability

Vacation & Sick Time

401K with company matching

Eleven paid holidays

Job summary

Cambridge is seeking a Digital Experience Supervisor to lead and develop the Digital Experience team, driving service excellence and continuous improvement. The role blends people leadership, performance follow-through, and collaboration across departments to enhance experiences for Financial Professionals and clients.

You’ll guide a team through change, optimize workflows, and build a culture of accountability, learning, and innovation while supporting a hybrid work model across locations.

Qualifications

• Bachelor’s degree or higher or equivalent professional experience.
• 5+ years in financial services, operations, customer service, technology support, digital adoption, or related supervision.

Responsibilities

• Lead and develop associates within the Digital Experience team.
• Ensure service excellence and timely performance follow-through.
• Monitor workloads, service levels, quality, trends, and escalations to optimize delivery.
• Identify and implement process improvements and automation opportunities.
• Partner with Compliance, Operations, Technology, HR, vendors, and other teams to solve problems.

Skills

People leadership

Coaching & development

Communication

Decision-making

Education

Associate/Bachelor’s degree

Tools

Microsoft Office

Job description

Cambridge is seeking a Digital Experience Supervisor to lead and develop the Digital Experience team, driving service excellence and continuous improvement. The role blends people leadership, performance follow-through, and collaboration across departments to enhance experiences for Financial Professionals and clients.

You’ll guide a team through change, optimize workflows, and build a culture of accountability, learning, and innovation while supporting a hybrid work model across locations.