Hybrid Deployment & Scheduling Coordinator

Carl Zeiss Industrial Quality Solutions, LLC; Minneapolis (MN); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS in Maple Grove, MN is seeking a Deployment Coordinator to manage field service technician deployments across the US and Canada. You will gather installation, calibration, and repair requirements, then schedule technicians based on skill and availability to meet customer needs.

The role emphasizes strong communication with Sales, Operations, and Customer Care, plus thorough documentation of customer interactions and quotes. Hybrid work with partial in-office days.

Qualifications

• Minimum 2 years in service dispatch and support in a technical or troubleshooting environment preferred
• Minimum 2 year Associate Degree preferred and/or minimum of 3 years Customer Service experience preferred or relevant experience
• Proficiency with Microsoft Office products; Word, Excel and Power Point and Microsoft Lync
• Knowledge of Innosoft, SAP and CRM or other dispatching software preferred
• Previous experience with high touch to internal and external customers via telephone and email
• Ability to multitask and handle multi-level situations while delivering a customer-centric experience
• Flexibility to change and a positive attitude

Responsibilities

• Scheduling of field service technicians in a specific geography for internal and external customers on machine installations, calibrations, repairs, pack & move, loaner equipment and show machines
• Communicate and coordinate with customers the status and schedule of all service activities
• Interface with Operations, Sales, Projects, Customer Care, Billing, Regional Service Managers and Technical support to ensure efficient scheduling of all Field Service Technicians based on skill set and availability
• Review and process job requests including purchase orders, pricing verification, quote generation and document special instructions according to service procedures
• Work collaboratively with Technical Support to build Relocations and Repair quotes
• Maintain all open customer job files until completion and ensure that all correspondence is attached
• Coordinate with Tools Department to ship and track specialty tools for each job
• Keep Regional Service Manager informed of developments, escalations and information for management of technicians and customer relationships
• Document all direct interactions with customer for database reference
• Participate in training and cross training of other team members and develop work instructions

Skills

Service Dispatch

Customer Service

MS Office

CRM

SAP

Communication

Multitasking

Education

Associate Degree

3 years Customer Service

Tools

Innosoft

SAP

CRM

Job description

ZEISS in Maple Grove, MN is seeking a Deployment Coordinator to manage field service technician deployments across the US and Canada. You will gather installation, calibration, and repair requirements, then schedule technicians based on skill and availability to meet customer needs.

The role emphasizes strong communication with Sales, Operations, and Customer Care, plus thorough documentation of customer interactions and quotes. Hybrid work with partial in-office days.