Hybrid Data Center Operator — 2nd Shift, Backups & Uptime

Jobvite, Inc.; Kenosha (WI); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Meridian IT Inc. in Kenosha, WI operates a hybrid 2nd shift Data Center Operator role focused on maintaining backups, uptime, and SLA compliance within the MIT Cloud ecosystem.

The successful candidate will handle incident requests, monitor environments, manage tape backups, and support both on-site and remote tasks from our Kenosha facility. Two-year or four-year IT degree preferred and 1+ year IT experience required.

Qualifications

• Windows OS operating experience required.
• ITIL ticketing system experience.
• Hardware technologies knowledge.
• Strong organization and communication skills.
• Customer service experience.
• Eagerness to learn new skills.
• Willingness to work a hybrid schedule including evenings/weekends.
• Ability to thrive in a small project team.

Responsibilities

• Handle incident and service requests with first-level diagnosis.
• Log tickets with detailed information in the ITIL system.
• Monitor environments to ensure uptime and SLA adherence.
• Manage tape media and offsite backup rotation.
• Coordinate production schedules and escalate as needed.
• Follow IS policies and ensure data center security.
• Cover shifts for other operators when required.

Skills

Windows OS

ITIL

Hardware

Customer service

Learning agility

Team collaboration

Weekend/evenings

Education

Two-year or four-year college degree

Minimum one year IT experience

Tools

IBM iOS

Job description

Meridian IT Inc. in Kenosha, WI operates a hybrid 2nd shift Data Center Operator role focused on maintaining backups, uptime, and SLA compliance within the MIT Cloud ecosystem.

The successful candidate will handle incident requests, monitor environments, manage tape backups, and support both on-site and remote tasks from our Kenosha facility. Two-year or four-year IT degree preferred and 1+ year IT experience required.