Hybrid CX Manager: Strategy & Operations for Growth

Stord-Warehous; Atlanta (GA); On-site; USD 90,000 - 125,000; Full time

Job summary

Stord is the Consumer Experience Company powering seamless checkout through delivery for today’s leading brands. We’re headquartered in Atlanta with facilities across the United States, and this onsite role sits in our Atlanta office four days a week with one day remote.

The Customer Experience Manager I will serve as the primary liaison between customers and internal teams, driving service excellence, operational efficiency, and financial accuracy while identifying growth opportunities and

Qualifications

• Proven experience in customer experience, account management, or a related field.
• Strong ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and relationship-building skills.

Responsibilities

• Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment.
• Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.
• Oversee the management and implementation of complex service solutions for seamless customer program execution.
• Partner with account leadership on business transformation to improve processes, efficiency and financial performance.
• Lead customer business reviews with strategic insights and recommendations for service improvement.
• Audit customer invoices and track accounts receivable to ensure financial accuracy.
• Maintain comprehensive documentation to drive account performance and issue resolution.
• Collaborate with management to convert growth opportunities into tangible results.

Skills

Customer experience

Account management

Cross-functional collaboration

Tools

CRM tools

Job description

Stord is the Consumer Experience Company powering seamless checkout through delivery for today’s leading brands. We’re headquartered in Atlanta with facilities across the United States, and this onsite role sits in our Atlanta office four days a week with one day remote.

The Customer Experience Manager I will serve as the primary liaison between customers and internal teams, driving service excellence, operational efficiency, and financial accuracy while identifying growth opportunities and