Hybrid Customer Experience Manager - Growth & Ops Leader

Stord; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Stord is seeking a Customer Experience Manager I to serve as the primary liaison between customers and internal teams, ensuring service needs are met and programs run smoothly. The role emphasizes collaboration, process optimization, and financial accuracy in a fast-paced environment.

The position sits onsite in Atlanta, GA, with four days in the office and one day remote, offering opportunities to drive growth and enhance the overall consumer experience for leading brands.

Qualifications

• Proven experience in customer experience or account management.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and relationship-building skills.
• Analytical mindset with attention to detail.
• Experience with financial processes, including invoicing and accounts receivable.
• Ability to lead customer reviews and provide strategic recommendations.

Responsibilities

• Act as main point of contact between customers and internal teams to address service needs.
• Identify and communicate client service requirements to cross-functional teams.
• Oversee management and implementation of complex service solutions to ensure seamless customer program execution.
• Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance.
• Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement.
• Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy.
• Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution.
• Collaborate with management to identify and convert growth opportunities into tangible results.

Job description

Stord is seeking a Customer Experience Manager I to serve as the primary liaison between customers and internal teams, ensuring service needs are met and programs run smoothly. The role emphasizes collaboration, process optimization, and financial accuracy in a fast-paced environment.

The position sits onsite in Atlanta, GA, with four days in the office and one day remote, offering opportunities to drive growth and enhance the overall consumer experience for leading brands.