Hybrid Customer Success Coordinator

Reliable Respiratory; South Windsor (CT); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Reliable Respiratory is seeking a Customer Success Coordinator to manage medical supply orders and respond to care-related questions. The role collaborates with referral sources, insurance companies, and internal teams to ensure accurate fulfillment and high service standards.

The position is hybrid, requiring onsite presence twice per week. Candidates should have Associate’s Degree and at least one year of customer service experience, with strong communication and problem-solving abilities.

Qualifications

• Associate’s Degree required.
• 1 year of customer service experience.

Responsibilities

• Identify opportunities to increase sales for assigned accounts while maintaining customer service.
• Process new and recurring orders via fax, phone, email, or in person per processing procedures.
• Handle communications from customers and referrals in a timely, professional manner.
• Verify insurance online or by phone and document information in EHR system.
• Obtain necessary insurance authorizations.
• Troubleshoot equipment issues with patients and route to care teams as needed.
• Understand insurance coverage and verify patient demographics and benefits.
• Upsell and increase orders through suggestive selling.
• Coordinate appointments between customers and respiratory staff.
• Comply with company policies and regulatory requirements.

Skills

Verbal Communication

Written Communication

Independent Work

Collaboration

Prioritization

Policy Adherence

Logistics Coordination

Upselling

Attention to Detail

Customer Service

English

Spanish Proficiency (preferred)

Education

Associate’s Degree

Tools

Microsoft Office Suite

Job description

Reliable Respiratory is seeking a Customer Success Coordinator to manage medical supply orders and respond to care-related questions. The role collaborates with referral sources, insurance companies, and internal teams to ensure accurate fulfillment and high service standards.

The position is hybrid, requiring onsite presence twice per week. Candidates should have Associate’s Degree and at least one year of customer service experience, with strong communication and problem-solving abilities.