Hybrid Customer Success & Care Coordinator

Reliable-Respiratory; Warwick (RI); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Reliable Respiratory in Norwood, MA, is seeking a Customer Success Coordinator to manage medical supply orders and answer care questions. The role works in a hybrid model, onsite 2 days per week, supporting referrals, insurers, and internal teams to ensure accurate fulfillment.

The ideal candidate has at least 1 year of customer service experience, strong communication skills, and the ability to work independently while collaborating with others.

Qualifications

• 18 years of age or older
• Must be eligible to work in the United States and not require work authorization
• Associate’s Degree required
• 1 year of customer service experience

Responsibilities

• Identify opportunities to increase sales for assigned accounts while maintaining customer service
• Process new and recurring orders via fax, phone, email, or in person
• Handle incoming communications from customers and referrals professionally
• Verify insurance online or by phone and document in EHR system
• Obtain all necessary insurance authorizations
• Troubleshoot equipment issues with patients and triage as needed
• Understand insurance coverage and verify patient information and benefits
• Upsell and increase orders through suggestive selling
• Coordinate appointments between customers and respiratory staff
• Participate in company phone campaigns
• Comply with all policies and procedures

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Independent work

Teamwork

Attention to detail

Problem solving

Multitasking

Bilingual English/Spanish

Education

Associate’s Degree

Tools

Microsoft Office Suite

Job description

Reliable Respiratory in Norwood, MA, is seeking a Customer Success Coordinator to manage medical supply orders and answer care questions. The role works in a hybrid model, onsite 2 days per week, supporting referrals, insurers, and internal teams to ensure accurate fulfillment.

The ideal candidate has at least 1 year of customer service experience, strong communication skills, and the ability to work independently while collaborating with others.