Hybrid Customer Solutions Advisor | Retention & Growth

Familysecurityplan; Orange (CT); Hybrid; USD 39,600 - 48,400; Full time

Benefits offered by this job

Paid holidays

Paid time off

Profit share

Excellent benefits

All expenses paid award trips

New Hire Bonus

Job summary

Familysecurityplan is looking for a dynamic Customer Solutions Advisor based in Orange, Connecticut. The ideal candidate is goal-oriented, technologically savvy, and has 1-2 years of call center experience. This position offers a hybrid work schedule with a base pay of $44,000 plus incentives and bonuses. Benefits include a New Hire Bonus, extensive pre-licensing program for insurance, and opportunities for professional growth. Apply now for a fulfilling career helping our members.

Qualifications

• 1-2 years of experience in a call center environment is required.
• 1-3 years of sales experience is preferred.

Responsibilities

• Answer all incoming retention calls efficiently.
• Maintain daily department close ratios.
• Use all systems related to providing service.
• Offer members alternative payment methods.
• Identify referral opportunities and maximize them.
• Research and resolve policyholder issues.
• Enter data into the call center database.
• Identify opportunities to transfer to licensed sales agents.
• Achieve consistent goals before studying for the state insurance exam.

Skills

Goal oriented

Technologically savvy

High level of integrity

Coachable

Positive

Resilient

Education

Life and Health License

Job description

Familysecurityplan is looking for a dynamic Customer Solutions Advisor based in Orange, Connecticut. The ideal candidate is goal-oriented, technologically savvy, and has 1-2 years of call center experience. This position offers a hybrid work schedule with a base pay of $44,000 plus incentives and bonuses. Benefits include a New Hire Bonus, extensive pre-licensing program for insurance, and opportunities for professional growth. Apply now for a fulfilling career helping our members.