Hybrid Customer Service Representative – Orders & Support

Tyrolit Group; Oswego Township (IL); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability insurance

Company-paid life insurance

401(k) with company match

Paid vacation

Job summary

Radiac Abrasives, part of the Tyrolit Group, seeks a Customer Service Representative in Oswego, IL. The role combines on-site collaboration with remote work up to 50 days per year, supporting orders, inquiries, and cross-functional teams to drive customer satisfaction.

Offered pay ranges from $23.00 to $28.00 per hour, with comprehensive benefits and career growth within a global organization. Training and development are emphasized to maintain high service standards.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 2+ years of customer service, sales support, or order management experience in a manufacturing or industrial environment preferred.
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word.
• Experience using ERP systems such as SAP, Oracle, Epicor, Microsoft Dynamics, or similar platforms.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced manufacturing environment

Responsibilities

• Provide professional and timely support to customers via phone, email, and online communication channels.
• Respond to inquiries regarding products, pricing, availability, lead times, order status, and technical documentation.
• Resolve customer concerns, complaints, and service issues while ensuring customer satisfaction.
• Build and maintain strong relationships with customers, distributors, and key accounts.
• Enter, process, and manage customer orders accurately within the ERP system.
• Review orders for pricing, specifications, delivery requirements, and credit status.
• Coordinate order changes, cancellations, and special requests.
• Monitor orders from entry through shipment and delivery.
• Work closely with production planning, manufacturing, and warehouse teams to ensure on-time order fulfillment.
• Communicate product availability, backorders, and schedule changes to customers.
• Coordinate expedited shipments when required.
• Assist with freight issues, shipment tracking, and delivery discrepancies.
• Support outside sales representatives and territory managers with customer requests and account management activities.
• Prepare and distribute quotations, order acknowledgements, and customer reports.
• Maintain customer records and account information within company systems.
• Maintain accurate customer files, contracts, pricing agreements, and shipping documentation.
• Process returns, credits, and warranty claims following company procedures.
• Ensure compliance with company policies, quality standards, and customer requirements.
• Assist in maintaining product certifications, SDS sheets, and technical documentation as needed

Skills

Customer service

ERP experience

MS Excel

Strong communication

Education

High school diploma

Associate's or Bachelor’s preferred

Tools

SAP

Oracle

Epicor

Microsoft Dynamics

Job description

Radiac Abrasives, part of the Tyrolit Group, seeks a Customer Service Representative in Oswego, IL. The role combines on-site collaboration with remote work up to 50 days per year, supporting orders, inquiries, and cross-functional teams to drive customer satisfaction.

Offered pay ranges from $23.00 to $28.00 per hour, with comprehensive benefits and career growth within a global organization. Training and development are emphasized to maintain high service standards.