Hybrid Customer Service Manager – Lead & Elevate Support

Premium Waters, Inc.; Riverside (MO); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical and Prescription Drug

Gym Reimbursement

Online Virtual Care

Life Insurance

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Education/Tuition Reimbursement

401(K) – Company Match

Holiday Pay

Free Water

Referral Bonus

Daily Pay

Onsite wellness coaching

Job summary

Premium Waters, Inc. in Riverside, MO is seeking a Manager of Customer Service to supervise and train the customer service team, ensure high standards of service, and resolve inquiries and problems.

The role involves overseeing orders from receipt to delivery, coordinating with transportation, and maintaining ERP data. The position emphasizes leadership, process improvement, and cross-functional teamwork in a hybrid work setting after initial training.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5 years supply chain experience.
• Minimum of 2 years of manufacturing experience with a beverage, food or liquid consumer products manufacturer preferred.
• Previous supervisory experience.
• Strong facilitation, organizational, and communication skills (oral and written).
• Effective negotiation skills with the ability to listen.
• Positive attitude with the ability to multi-task.
• Ability to work independently, self-starter, energetic.
• Strong computer skills.

Responsibilities

• Measure PWI’s performance to customer expectations.
• Train Customer Service teammates.
• Provide exceptional service to the customer through timely and accurate communication.
• Handle escalated customer service issues with Customer Service Account Specialists.
• Oversee Customer Service department teammates and processes to include: proactively communicate status of open orders, develop daily load plan, schedule and track loads, facilitate problem resolution, manage orders from receipt to delivery, work with transportation carriers, process EDI and non-EDI orders, setup and maintain customer information in ERP, work with sales and production planning.
• Maintain accuracy, confidentiality, and deadlines in a fast-paced environment.

Skills

Facilitation

Organizational skills

Communication skills

Negotiation skills

Multi-tasking

Independent worker

Computer skills

Self-starter

Energetic

Positive attitude

Education

Bachelor’s degree or equivalent experience

Tools

ERP software

Job description

Premium Waters, Inc. in Riverside, MO is seeking a Manager of Customer Service to supervise and train the customer service team, ensure high standards of service, and resolve inquiries and problems.

The role involves overseeing orders from receipt to delivery, coordinating with transportation, and maintaining ERP data. The position emphasizes leadership, process improvement, and cross-functional teamwork in a hybrid work setting after initial training.