Hybrid Customer Resolution & Quality Improvement Specialist

Atos Medical; New Berlin (WI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Generous PTO

Tuition reimbursement

Hybrid/onsite facility access

Job summary

Atos Medical is seeking a Consumer Resolution Specialist to investigate consumer grievances, ensuring timely and effective communication with customers and partners. You will conduct root cause analysis and support audits, while driving process and quality improvements across departments to strengthen customer satisfaction and regulatory adherence.

The role supports a hybrid work schedule in a global medical devices environment, with opportunities for professional growth, training, and a

Qualifications

• Strong background in customer service or administrative support roles.
• Demonstrates patience, determination, and dedication to customer service.
• Excellent data collection and analysis skills with a strong attention to detail.
• Strong time management, organizational, and prioritization.
• Strong leadership, problem-solving, and critical thinking skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-past environment and manage multiple tasks, with tight deadlines, successfully.
• Methodical and diligent with outstanding planning abilities.
• Integrates and demonstrates core values, integrity and accountability.
• Self‑motivated, and ability to work with minimal supervision.

Responsibilities

• Investigate and resolve consumer grievances, communicating with customers and partners.
• Perform root cause analysis and support audits and compliance activities.
• Drive process and quality improvements, collaborating across departments.
• Assist in policy, SOP, and work instruction writing and reviews to ensure compliance.

Skills

Customer service

Data analysis

Communication

Time management

Leadership

Problem solving

Attention to detail

Multi-tasking

Education

HS Diploma or equivalent

Bachelor’s degree

Tools

MS Office

Veeva

CRM systems

Job description

Atos Medical is seeking a Consumer Resolution Specialist to investigate consumer grievances, ensuring timely and effective communication with customers and partners. You will conduct root cause analysis and support audits, while driving process and quality improvements across departments to strengthen customer satisfaction and regulatory adherence.

The role supports a hybrid work schedule in a global medical devices environment, with opportunities for professional growth, training, and a