Hybrid Customer Relations & Scheduling Coordinator

Stamford Health; Stamford (CT); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Paid Time Off

Tuition reimbursement

Free on-site parking

Childcare partnership

Job summary

Stamford Health is seeking a Customer Relations Coordinator I to coordinate patient visits and radiology/imaging procedures while managing high-volume calls and verifying insurance in EPIC. This role supports a hybrid schedule after probation and emphasizes a patient-centric, efficient service mindset.

You will collaborate with multiple departments to ensure accurate data entry, timely scheduling, and HIPAA-compliant processes, contributing to high satisfaction and smooth operations.

Qualifications

• High school diploma or equivalent required.
• Direct experience in consumer-facing environment (1 year min).
• Prior medical office or patient access center preferred.

Responsibilities

• Coordinate patient visits and imaging procedures while managing high-volume calls.
• Verify patient insurance and ensure accurate data entry in the EMR system.
• Schedule appointments and coordinate with departments to optimize calendars.
• Maintain HIPAA compliance and accurate patient records.

Skills

Customer service

Call center experience

Education

High School diploma or equivalent

Job description

Stamford Health is seeking a Customer Relations Coordinator I to coordinate patient visits and radiology/imaging procedures while managing high-volume calls and verifying insurance in EPIC. This role supports a hybrid schedule after probation and emphasizes a patient-centric, efficient service mindset.

You will collaborate with multiple departments to ensure accurate data entry, timely scheduling, and HIPAA-compliant processes, contributing to high satisfaction and smooth operations.