Hybrid Customer Experience Specialist - Supply Chain

CHEP UK Ltd.; Orlando (FL); Hybrid; USD 62,000 - 66,000; Full time

Job summary

CHEP in Orlando is seeking a Customer Experience Representative to be the primary contact for customers, ensuring seamless supply chain operations and delivering exceptional service. You will guide customers through solutions, resolve complex inquiries, and drive continuous improvement.

The role requires a Bachelor’s degree or equivalent in supply chain or customer-facing experience, strong typing and communication skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• Bachelor’s Degree OR equivalent supply chain / customer facing experience required.
• Strong typing skills.
• Experience in Customer Service, Supply Chain, or Account Management.

Responsibilities

• Lead the resolution of complex and critical customer inquiries, delivering first-level support and guiding customers through service solutions, system navigation, and business processes.
• Collaborate with internal stakeholders (e.g., Key Account Management, Finance, Operations) to troubleshoot and resolve customer issues, conducting root cause analysis and implementing long-term corrective actions.
• Oversee the resolution of billing disputes and discrepancies, ensuring accuracy in ERP systems and clear communication of outcomes to customers.
• Monitor customer account performance, utilizing control and financial reports to identify discrepancies, trends, and opportunities for process optimization.
• Maintain accurate customer records and service-related data within CRM systems, ensuring timely and accurate completion of tasks and adherence to key performance metrics.

Skills

Strong typing skills

Excellent communication skills

Customer Focused

Ability to multi-task

Education

Bachelor’s Degree or equivalent

Job description

CHEP in Orlando is seeking a Customer Experience Representative to be the primary contact for customers, ensuring seamless supply chain operations and delivering exceptional service. You will guide customers through solutions, resolve complex inquiries, and drive continuous improvement.

The role requires a Bachelor’s degree or equivalent in supply chain or customer-facing experience, strong typing and communication skills, and the ability to multi-task in a fast-paced environment.