Hybrid Customer Experience Specialist

Thriftbooks; Dallas (TX); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Flexible scheduling

Paid Time Off

Health Insurance

Job summary

ThriftBooks in Dallas, TX, seeks a customer-focused frontline agent to join a 24/7 hybrid team. You’ll support customers via phone, chat, and email, resolve issues, and guide shoppers to products and services with a friendly, book-loving attitude.

The role requires 2+ years in call center and online service, strong communication, and the ability to multitask across screens. You’ll work a rotating schedule including weekends and receive 15-dollar hourly pay and benefits.

Qualifications

• 2+ years of call center experience.
• 2+ years of online customer service chat experience.
• Excellent communication skills, both written and verbal.
• Ability to multi-task and manage time effectively.
• Authorized to work in the United States; rotating schedule incl. weekends.

Responsibilities

• Serve as the frontline representative of the ThriftBooks brand across support channels.
• Engage with customers via phone, chat, and email; troubleshoot and resolve issues.
• Document interactions and maintain records in the CRM; follow up until resolution.
• Educate customers on the use of the website and books; recommend products and services.
• Adhere to policies and maintain high customer satisfaction and quality scores.

Skills

Call center experience

Online customer service

Communication skills

Active listening

Time management

Tools

CRM systems

Microsoft Teams

Microsoft Office

Outlook

Job description

ThriftBooks in Dallas, TX, seeks a customer-focused frontline agent to join a 24/7 hybrid team. You’ll support customers via phone, chat, and email, resolve issues, and guide shoppers to products and services with a friendly, book-loving attitude.

The role requires 2+ years in call center and online service, strong communication, and the ability to multitask across screens. You’ll work a rotating schedule including weekends and receive 15-dollar hourly pay and benefits.