Hybrid Customer Experience Intern – NA (Summer 2027)

Shure Incorporated; Skokie (IL); Hybrid; USD 32,000 - 59,000; Full time

Benefits offered by this job

Retirement savings plans

Paid time off

Employee discounts

Professional development

Work-life balance initiatives

Job summary

Shure Incorporated in Skokie, IL offers a North American Customer Experience Intern opportunity for a 12-week summer program. The internship supports hybrid work in the US, with onsite or remote options and a housing stipend for those relocating to Illinois for onsite work.

The NACX Intern will engage with Customer Success, Applications, Channel Support, and Service/Repair, acting as a first contact, solving problems, and building customer relationships while documenting records and driving a

Qualifications

• Pursuing a Bachelor's degree in related field.
• Strong communication and writing skills.
• Proactive problem solver with ability to stay calm under pressure.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite.

Responsibilities

• Provides world class service and proactive outreach to engage customers on projects, orders, and inquiries.
• Document contacts and account records to monitor customer satisfaction.
• Assist with pre-sales leads and tasks to identify needs before involving Sales.
• Be a first point of contact for inquiries across departments.
• Engage with customers, dealers, and partners to provide resources and recommendations.

Skills

Optimistic attitude

Self-motivated

Team player

Creative problem solving

Strong writing skills

Good Microsoft Office Suite skills

Strong organizational skills

Education

Bachelor's degree in Business Administration

Bachelor's degree in Communications

Bachelor's degree in Psychology

Bachelor's degree in Hospitality Management

Bachelor's degree in Technology

Bachelor's degree in Marketing

Job description

Shure Incorporated in Skokie, IL offers a North American Customer Experience Intern opportunity for a 12-week summer program. The internship supports hybrid work in the US, with onsite or remote options and a housing stipend for those relocating to Illinois for onsite work.

The NACX Intern will engage with Customer Success, Applications, Channel Support, and Service/Repair, acting as a first contact, solving problems, and building customer relationships while documenting records and driving a