Hybrid Customer Experience Assistant Manager

Phillip Jeffries Ltd; Fairfield (NJ); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Employee discount on wallcoverings

Working Advantage discounts

34 days PTO per year

Job summary

Phillip Jeffries Ltd is seeking an Assistant Manager, Customer Experience in Fairfield, NJ. The role blends leadership with hands-on operations to elevate the customer journey across channels and touchpoints, reflecting the Phillip Jeffries standard of service.

You will partner with leadership to coach the team, implement customer service policies, and ensure consistent experiences. A Bachelor’s degree is preferred, with a focus on business, marketing, or hospitality management.

Qualifications

• Experience in Customer Experience or related field.
• Supervisory or team leadership experience.
• Ability to handle escalated customer situations with professionalism.
• Strong interpersonal and communication skills.
• Experience with CRM platforms and helpdesk systems.
• Bachelor’s degree preferred in related field.

Responsibilities

• Lead an Exceptional Customer Experience and partner with Senior Manager.
• Monitor performance, service levels, and operational effectiveness.
• Collaborate cross-functionally for seamless customer journeys.
• Support daily operations across phone, email, and chat.
• Coach, develop and inspire the Customer Experience team.

Skills

Leadership

Communication

Problem solving

Team coaching

Customer empathy

Education

Bachelor’s degree

Tools

CRM platforms

Helpdesk systems

Ticketing tools

Job description

Phillip Jeffries Ltd is seeking an Assistant Manager, Customer Experience in Fairfield, NJ. The role blends leadership with hands-on operations to elevate the customer journey across channels and touchpoints, reflecting the Phillip Jeffries standard of service.

You will partner with leadership to coach the team, implement customer service policies, and ensure consistent experiences. A Bachelor’s degree is preferred, with a focus on business, marketing, or hospitality management.