Hybrid Customer Care QA Analyst - Elevate Client Experience

Mercantil Commerce Bank; St. Louis, Northern (MO, KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid personal time

Career development

Education assistance

Voluntary benefits

Job summary

Commerce Bank in St. Louis, MO is seeking a Customer Care Quality Assurance Analyst to respond to inquiries, process paperwork, and support live chat, email or phone with timely issue resolution.

The role requires an Associate's degree in Business Administration or equivalent, with 1+ year of customer service experience; retail banking call center experience preferred. Eligible to work in the U.S. and benefits include health, dental, vision, 401(k), and more.

Qualifications

• Associate’s degree in Business Administration or equivalent required.
• 1+ year related customer service experience preferred.
• Retail banking call center experience preferred.

Responsibilities

• Respond to general information inquiries from mailboxes and servicing needs within SLA.
• Process basic paperwork and perform data entry; follow up to ensure issue resolution.
• Support inquiries via live chat, email or telephone.

Skills

Customer service

Communication

Data entry

Confidentiality

Attention to detail

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

Associate’s degree in Business Administration

1+ year related customer service experience

Tools

Word

Excel

Outlook

Job description

Commerce Bank in St. Louis, MO is seeking a Customer Care Quality Assurance Analyst to respond to inquiries, process paperwork, and support live chat, email or phone with timely issue resolution.

The role requires an Associate's degree in Business Administration or equivalent, with 1+ year of customer service experience; retail banking call center experience preferred. Eligible to work in the U.S. and benefits include health, dental, vision, 401(k), and more.